Credit is subject to age and status and is available to UK residents with a bank account in the UK aged 18 and over who have not been declared bankrupt of had CCJ or an IVA within the last 6 years. Applications are subject to affordability, application, status and lending criteria. Vendigo’s lenders will do a credit assessment of your circumstances when you apply.
Boiler Central Ltd provide finance via this website and is registered in England and Wales No 10483032 – VAT Number – GB351991381. The trading address is 100 Thornes Lane, Wakefield, WF2 7QX. Boiler Central Ltd acts as a credit broker (not as a lender) and offers credit products through Vendigo from a panel of lenders. Boiler Central Ltd is authorised and regulated by the Financial Conduct Authority (reference number 778576).
Terms and conditions
By ordering a boiler on this website, www.boilercentral.com, you will be entering into a legally binding contract with (Boiler Central Ltd) for the supply of the goods and the services detailed on that Order (the Goods and Services). Goods and services are supplied by Boiler Central Ltd subject to the following terms and conditions and it is important that you read these before signing so that you understand your rights and obligations.
- Confirmation Of Goods And Services/Price And Payment
1.1 Confirmation of goods, services and price: Occasionally it may be necessary for Boiler Central Ltd to carry out a survey of your home after you have signed the order form in order to confirm that it is possible to supply the Goods and Services at your home. If as a result of that survey: (a) it becomes apparent that it would be unsafe or otherwise unadvisable to supply the Goods and Services at your home then Boiler Central Ltd may cancel this contract without liability but if it does so, Boiler Central Ltd will refund to you any deposit or other amount paid by you in advance; or (b) Boiler Central Ltd needs to make any variation to the Goods and Services. If you do not wish to accept the changes proposed by Boiler Central Ltd then we may cancel the contract. Boiler Central Ltd will refund any monies paid as applicable. Boiler Central Ltd can cancel any order that is incorrectly priced at the time of order with no obligation to provide goods or services.
1.1.1 Our prices that are “fixed” a the point of purchase will include the below parts and materials, Boiler Central may request for a further payment should you installation require more than the materials or parts below.
– Combination Boiler to Combination Boiler will include a maximum of 5m of 22mm Copper, 3m of 15mm Copper, Boiler, Flue, Thermostat (if applicable), System filter, Chemicals.
– A Conventional to conventional boiler will include a maximum of 5m of 22mm Copper, 3m of 15mm Copper, Boiler, Flue, Programmer (if applicable), System filter, Chemicals.
– A Conversion from a conventional boiler to a Combination boiler will include a maximum of 10m of 22mm Copper, 9m of 15mm Copper, Boiler, Flue, Programmer (if applicable), System filter, Chemicals.
– When a Vertical flue is requested the following will be added, Vertical flue, 2 flue extensions, 2 45 degree flue elbows and 1 90 degree flue elbow.
1.2 Specification of Goods and Services: All Goods supplied will correspond with any Specification provided by Boiler Central Ltd and be of satisfactory quality and fit for purpose. All services will be performed by Boiler Central Ltd using all reasonable skill, care and diligence. Boiler Central Ltd may after the date of this contract make reasonable changes to the specification of any Goods or Services where that is required to ensure compliance with any applicable law or code of practice and/or where those changes do not result in any reduction to the standard, quality or performance of the Goods or services in question or otherwise place you at any disadvantage.
1.3 Deposit: Boiler Central Ltd will not be obliged to deliver any goods or perform any service until you have paid any deposit detailed on the order form. You must pay any such deposit to Boiler Central Ltd at the time of signing the order form and if you fail to pay any deposit within 30 days of the date you sign the Order Form then Boiler Central Ltd may cancel this contract without liability to you.
1.4 Payment: The balance of the price will become payable by you immediately upon Boiler Central Ltd having delivered the Goods and completed the service in accordance with this contract and you must not reasonably withhold or delay providing confirmation that the Goods and Services have been delivered and performed to your reasonable satisfaction. For card payments, we take the balance on the installation date, or on the 6th day from your order date.
1.5 Credit Agreement: If you have entered into a credit agreement with a finance provider Boiler Central Ltd has introduced you to, you will need to enter into a separate agreement with that provider (and the funds will be paid directly to Boiler Central Ltd). If you later decide to withdraw from that credit agreement under the consumer credit act 1974, you will still be responsible for paying (and must pay in accordance with the terms of this contract) the outstanding balance of the price payable by you to Boiler Central Ltd under this contract.
1.6 Ownership of goods: All Goods supplied remain the property of Boiler Central Ltd until paid for by you in full although this retention of ownership will not affect any claim which Boiler Central Ltd may have against you for the payments of any overdue amount.
1.7 Late Payments: if you fail to pay any amount owed to Boiler Central Ltd under this contract on-time then Boiler Central Ltd may suspend without liability further deliveries of any goods and/or performance of any service (including warranty repairs) until you have paid all overdue amounts. In addition, Boiler Central Ltd may claim interest on any late payment calculated on a daily basis at 2% above the base lending rate of Lloyds Bank Plc from time to time in force.
1.8 VAT: Boiler Central Ltd shall be entitled to adjust the price payable by you to reflect any subsequent changes to the rate of VAT.
2. Utility supplies And Gas Safety
2.1 Utility supplies: you are responsible for ensuring at your own cost that your home has safe electricity and natural gas supply connection and associates meters prior to Boiler Central Ltd commencing work (Excluding gas in the case of oil-fired boilers where you are instead responsible for ensuring a connection to a suitable oil tank). Unless specifically provided for on the Order form, arranging such supply connection and meters do not for part of the service which Boiler Central Ltd are to perform.
2.2 Gas Safety: As part of its legal duty as a Gas Safe registered engineer Boiler Central Ltd is only able to connect appliances such as your new boiler to gas supplies which are safe. On the first day of installing your new boiler, Boiler Central Ltd will carry out a gas soundness test to confirm whether your gas supply is safe. Should any leak or other defect with you gas supply be identified as a result of that test then Boiler Central Ltd will be required to condemn your gas supply and will not be able to commence work until your gas supply is made safe. Any such work required to make your gas supply safe is not included in the price of this contract although can be undertaken by Boiler Central Ltd subject to the payment of an additional amount by you which will be agreed with you in advance. Cancel this contract without liability but if it does so Boiler Central Ltd will refund you any deposit or other amount paid by you in advance.
3 Delivery Dates
3.1 Delivery Dates: Any dates for delivery/performance of the good and services are estimates and whilst Boiler Central Ltd will always try to meet those dates it will not be liable for any delays or failures. In particular, Boiler Central Ltd will not be liable for any delays caused by circumstances beyond its reasonable control (such as adverse weather conditions, staff illness or general market shortage of particular goods or parts, particularly in the case of spare parts for older/obsolete boilers).
3.2 Termination due to delay: You have the right to terminate this contract without reason and at no cost at any time before actual delivery of goods to your home and during the limited period following delivery – the notice of cancellation rights attached to these terms and conditions sets out full details of these rights and how you can exercise them. In addition, if Boiler Central Ltd fail to deliver the goods and complete the service by any dates agreed with you then, provided that the delay is not a direct result of any breach by you of any of your obligations under this contract (such as failing to allow Boiler Central Ltd access to your home) and/or due to circumstances beyond Boiler Central Ltd responsible control, you may request in writing that Boiler Central Ltd complete all deliveries and services within a further reasonable time period. If Boiler Central Ltd then fail to complete all deliveries and services within a reasonable time period specified by you, you will then have the option to terminate this contract due to Boiler Central Ltd breach.
3.3 There will be no reduction in the boiler installation cost if you agree to moving your installation date.
3.4 There will be no payments or compensation to any customer if you agree to the installation date moving.
4 Access to your home and liability for damage
4.1 Access to your home: You must provide Boiler Central Ltd with free access to your home to enable it to deliver the Goods and carry out the Services. You must also provide Boiler Central Ltd with free access to water, electricity and gas for such purposes. You must ensure that you have secured in advance any necessary licences, permits or authorisations required to enable Boiler Central Ltd to deliver the Goods and carry out the services at your home (such as any listings building consents, if applicable).
4.1b Scaffold and Access Equipment are NOT included within the price and would be additional costs to the customer and not Boiler Central.
4.2 Damage to goods: Once any goods have been delivered to your home you will become liable for any loss or damage to those Goods unless such loss was caused by Boiler Central Ltd itself or as a result of you carrying out a reasonable and careful inspection of those Goods to confirm that they comply with the requirements of this contract.
4.3 Working hours: Boiler Central Ltd will usually carry out work at your home during its usual working hours Monday to Fridays however, occasionally Boiler Central Ltd may decide at its own expense to work outside of these days/hours to enable it to complete work as soon as possible and/or to minimise any delay and you agree to grant access to your home outside of these days/hours if requested by Boiler Central Ltd. if you request that Boiler Central ltd carry out work outside of these days/hours other than in order to allow Boiler Central ltd to remedy any breach of this contract (for example, if you ask Boiler Central Ltd to fit your new boiler on a Saturday as that is the most convenient day for you) then Boiler Central Ltd agreement to do so will be subject to you first agreeing to pay Boiler Central Ltd additional charges for working outside of these days/hours which charges will be advised to you in advance.
4.4 Suspension of work: If Boiler Central Ltd suspend or delay the delivery of any Goods and/or the performance of any services at your request or as a direct result of any breach by you of your obligations under this contract (for example, if you have failed to arrange a gas and electricity supply to you home before Boiler Central Ltd commence work) then in addition to the original price payable by you, Boiler Central Ltd reserve the right to charge you a reasonable additional amount to cover any unavoidable costs, expenses and/or losses incurred by Boiler Central Ltd as a direct result of its suspension or delay in those circumstances.
4.5 Damage to your Home: Whilst Boiler Central Ltd accepts liability for any reasonably foreseeable damage caused to your home as a direct result of its breach of this contract, you accept that some level of minor/cosmetic damage may be caused in order to perform the service (such as damage to plasterwork, paintwork, decorations, flooring, wall covering etc.) and that Boiler Central Ltd will not be responsible to you for making good such damage. In particular, in no circumstances will Boiler Central Ltd be liable to bury any pipework into floors or walls and cuts or holes made by Boiler Central Ltd will be made good but not permanently finished or redecorated; floorboards will be reinstated or replaced where necessary but special or laminated floors cannot be matched or finished, and any carpets which have been lifted will be re-laid by Boiler Central Ltd to the best of its ability but Boiler Central Ltd will not be responsible for damage caused to carpets which are glued or nailed down. Unless specifically set out on Order Form, Boiler Central Ltd will not be responsible for boxing in any new or existing pipework. Where Boiler Central Ltd is responsible for making good any such loss or damage, Boiler Central Ltd cannot guarantee to match any bricks, stonework etc. on a like for like basis. No new pelmets/cornice. Replacements of damaged laminate/pergola/real wood floors will not be replaced by /Boiler Central Ltd.
4.6 Liability for structural Defects: Boiler Central Ltd will not be liable for any damage to your home which is caused as a direct result of structural defects or weakness at your home unless: (a) that damage is caused as a direct result of a breach by Boiler Central Ltd of this contract; and/or (b) the existence of the defect or weakness in question should have been reasonably apparent to Boiler Central Ltd upon a reasonable visual inspection of an area in which the services are to be performed prior to Boiler Central Ltd commencing work (although for the avoidance of doubt, Boiler Central Ltd will not be obliged to carry out a detailed structural survey of the entire of your home nor any inspection of any parts not immediately visible to the naked eye (for example, any pipes buried under floorboards).
4.7 Please note the balance of your contract becomes payable at the point of boiler installation. Any electrical work/upgrade will be completed within 2-3 days free of charge.
4.8 We do not install in Ireland, Northern Ireland, and Scottish Highlands.
4.9 Once you, the customer, has signed the satisfaction notice then all liability is removed from Boiler Central Ltd. For any additional costs, such as remedial works outside of contractual obligations.
4.10 Boiler Central Ltd are not responsible for any damage reported more than 14 days after the installation
4.11 Any water storage tanks in the loft which are decommissioned as part of the work will be left in place unless the engineer is requested to remove them whilst on site. We can only remove water storage tanks which will fit through the loft hatch without the requirement to be tilted. Water storage tanks contain an accumulation of debris & sludge which may damage floor coverings or furnishings if tilted or disturbed while being removed
4.12 If your installation is planned to be a conversion from a conventional system to a new combination boiler our engineer will complete an onsite assessment of the available visual pipework and ensure they are fit for purpose. The on the day team will call you if our engineers identify any potential problems. Occasionally the higher working pressures associated with this type of installation may aggravate any existing/past leaks and can cause new leaks to appear. Where possible we will access and repair and leaks on pipework during the installation process, we will isolate any leaking radiators.
4.13 Boiler Central will wherever possible try to match your radiator sizes to the exact measurements provided by yourself, from time to time if they are not available an alternative size will be offered. Boiler Central will not be liable for any delays to your installation directly caused by wrong measurements being supplied. Boiler Central will not be liable for any radiators not working if the cause is found to be a direct failure of your existing pipework. Boiler central will not be liable for covering the cost of the movement of an exisiting radiator, unless contractually agreed before install
5 Dangerous Material
5.1 Removal of non-dangerous materials: As Part of the Services Boiler Central Ltd will remove any non-dangerous waste items from your home (such as your old boiler) which will become the property of Boiler Central Ltd upon removal. However, the service does not include the removal by Boiler Central Ltd of any dangerous material from your home (such as asbestos) that it would not be reasonably possible for Boiler Central Ltd to have identified when carrying out a reasonable visual inspection of the area of your home where the services are to be performed prior to you signing the Order Form.
5.2 Removal of Dangerous Material: If any such dangerous material is subsequently found at your home then Boiler Central Ltd may agree (at its discretion) to remove those for you for an additional charge agreed with you in advance. If not, you must arrange at your own expense for a specialist contractor to remove those dangerous materials as soon as possible and Boiler Central Ltd will be entitled to suspend further works until you have done so and provided it with a “site clearance” certificate which should be provided by you specialist contactor.
5.3 Delay in removing dangerous materials: If there is any significant delay in you arranging for the removal of any such dangerous material from your home or should you refuse to arrange for the removal of that dangerous material then Boiler Central Ltd will be entitled to terminate this contract.
6 Boiler Central Ltd Responsibilities to you:
6.1 Boiler Central Ltd’s responsibility for death or personal injury: Boiler Central Ltd does not accept responsibility for any death or personal injury which caused: as a result of its negligence; by any breach of its obligations under this contract; and/or as a result of any other act or omission on the part of Boiler Central Ltd and none of the limitations on the liability of Boiler Central Ltd set out in this contract will apply to claims for death or personal injury for which Boiler Central Ltd is responsible.
6.2 Boiler Central Ltd other responsibilities to you: If Boiler Central Ltd breaches any of its obligations owed to you then Boiler Central Ltd accepts responsibility for any loss or damage which you may suffer as a direct result of its breach and which was reasonably foreseeable on the date on which you signed the order form. Boiler Central does not accept any responsibility for loss or damage which is not caused as a direct result of its breach (including liability for any loss of earnings) or which was not reasonably foreseeable on the date which you signed the order form. further, Boiler Central Ltd
Does not accept responsibility for any loss or damage to the extent that it is caused as a direct result of you breaching any of your obligations under this contract (for example, if you fail to provide Boiler Central Ltd to your home to enable it to perform the service) and/or due to circumstances beyond its reasonable control.
6.3 Allowing Boiler Central Ltd the opportunity to put things right: If you suffer any loss or damage for which Boiler Central Ltd is responsible then you must afford Boiler Central Ltd a reasonable opportunity to remedy the problem (for example, by allowing Boiler Central Ltd access to your home to repair any damage which it is responsible) and you must take reasonable steps to minimise or avoid any loss or damage which you may suffer as a result of Boiler Central Ltd breach of this contract. Boiler Central Ltd will not be responsible for any loss or damage which you fail to afford it a reasonable opportunity to put right and/or which could have been avoided or minimised by you taking reasonable steps which you failed to take.
7 Variation To these terms and conditions and assignment
7.1 Variation to these terms and conditions: Other than in the limited circumstances detailed in these terms and conditions where Boiler Central Ltd may certain unilateral changes, any variation to these terms and conditions will only be valid if agreed between you and Boiler Central Ltd in writing.
7.2 Assignment: Boiler Central Ltd may assign or sub-contract or all of its rights and obligations under this contract from time to time but any such assignment will be in circumstances which do not prejudice your rights under this contract.
8.1 Gas boiler warranties: All gas boilers supplied by Boiler Central Ltd are provided with the benefit of manufacturer-backed parts and labour warranty (excluding timers and controls – see below). This means that subject to the following terms and conditions, should a fault develop with your boiler during the warranty period since its installation date, the manufacturer of your boiler will repair the fault free of charge. Viessmann and Worcester Bosch boilers are eligible for our extended warranty offers. On these occasions, the warranty length is extended by Boiler Central Ltd to the number of warranty years stated on your boiler order confirmation email. In order to keep your extended warranty valid, you must have your boiler serviced by Boiler Central LTD annually, with no date of service more than 370 days apart. This includes the date of installation. You must get your first service within the first 370 days of the installation date, then within 370 days recurring. Without an annual service from Boiler Central Ltd within the above terms, the extended 2 years will be void. Your manufacturer’s warranty may be void however please check with the manufacturer. The advertised extended warranty will not impact your manufacturer warranty as long as you keep you those terms and conditions. Please refer to your manufacturer terms and conditions for the specifics of the manufacturer warranty terms and conditions.
8.2 5-Year Oil fired Boiler warranty: All oil fired boilers supplied by Boiler Central Ltd provided with the benefit of 5-year manufacturer-backed parts and labour warranty (excluding timers and controls – see below). This means that subject to the following terms and conditions, should a fault develop with you boiler during the 5 year period following its installation the manufacturer of your boiler will repair that fault free of charge.
8.3 Timers and Controls: The warranty period for timers and controls are 5 years for Worcester Bosch timers and controls supplied with a Worcester Bosch boiler; for all other timers and controls a 1 year warranty period applies.
8.3b If Boiler Central Ltd deem your house electrics to be out of date or not looked after is anyway, then Boiler Central will not be liable for any electrical works that can’t be done. At no point will Boiler Central Ltd ever have to rewire a house at our cost.
8.4 Radiators and towel rails: where any radiators or towel rails are supplied with you new boiler, those are provided with the benefit of a 2 years parts warranty.
8.5 Notification of warranty claims: You must notify Boiler Central Ltd of any warranty claim as soon as reasonably possible after becoming aware of the fault or issue in question, using the contact details set out in the warranty pack provided to you by Boiler Central Ltd.
8.6 Warranty conditional upon annual service at your cost: in order to benefit from the above you must arrange for your boiler to undergo an annual safety inspection and service for each year of the applicable warranty period. The cost of this annual inspection and service is not included in the price of this contract and must be paid for you in addition. Boiler Central Ltd can carry out annual inspections and services for you for an additional charge or you can arrange for another supplier (who must be Gas Safe registered) to carry these out for you instead.
8.7 Your obligation to retain gas inspection records: If you do arrange for another supplier to carry out these inspections and services then you must ensure that your supplier is Gas Safe registered and obtain from that supplier and keep in safe place documentation to evidence that each annual inspection and service has been carried out. You must produce this documentation if requested to do so by Boiler Central Ltd or the manufacturer of your boiler.
8.8 Operation of your boiler: in order to benefit from the above warranty you must also ensure that you operate your boiler at all times in accordance with the manufacturer’s instructions. Where your boiler is a combination boiler you should be aware that if more than one tap or outlet is used simultaneously water flow rates will be reduced – this characteristics of all combination boilers and is not a fault.
8.9 Exclusions from warranty claims: Neither Boiler Central Ltd nor the manufacturer of your boiler, its timer and controls and/or radiators/towel rails (if applicable) will be liable to you, whether under contract or otherwise (and whether to carry out any warranty repairs otherwise), where any fault of problem arises as a result of: (a) any failure by you to comply with your obligations set out above regarding the operation, inspection and servicing of your boiler (or should you be unable to produce evidence that your boiler has undergone an annual service and inspection) and/or you failing to notify Boiler Central Ltd of any warranty claim as soon as reasonably possible; (b) any deliberate damage or vandalism; (c)damage caused by circumstances outside of the control of Boiler Central Ltd (for example, due to structural problems at your home); (d) any damage caused by a third party carrying out work on your boiler and/or radiators/towels rails (if applicable); and/or (e) any variation in the water flow rate to your home (as such rates can fluctuate dependent on the time of the day and the age and condition of the water supply to your home). further, the replacement of any lamps or bulbs fitted to your boiler is also excused from this warranty as is any replacement or repair of timers and controls after the expiry of the warranty period for those detailed in paragraph 8.3.
8.10 Existing Exclusion System: The above warranty applies only to your new boiler, its timer and controls and/or radiators/towel rails (if applicable) and does not extend to cover your existing wider central heating and plumbing system (any components not supplied by Boiler Central Ltd such as existing radiators, pipe-work, showers, taps etc.) to the drains in your home. Whilst Boiler Central Ltd will endeavour to advise you of any potential problems or issues with your existing system which is obvious on a visual inspection of the easily accessible parts of that system prior to commencing work, Boiler Central Ltd will not be obliged to carry out a detailed inspection of all of that system (for example, of any pipes buried under floorboards) and all installations are carried out by Boiler Central Ltd on the assumption that your existing system is and will be maintained by you in a satisfactory condition. Unless directly caused by a breach by Boiler Central Ltd of this contract, Boiler Central Ltd will not be responsible for repairing any faults or issues which may develop in the future with your existing system and/or drains and/or for any loss or damage which may be caused by your existing system and/or drains.
8.10B Boiler Central Ltd supply a maximum of 5 metres of 22mm pipework for new boiler installations. Also 26 meters of 15mm copper pipe.
8.10C Boiler Central Ltd will provide cover for our supplied pipework for up to 12 months
8.11 Shower connections: in particular, you should be aware that due to the wide variety of showers installed in UK homes, it is not possible to guarantee that your new boiler will be compatible with you existing shower and whilst Boiler Central Ltd will endeavour to assess whether this is a risk prior to installing your new boiler, Boiler Central Ltd will not be liable if you existing shower is not compatible with your new boiler.
8.12 Flats and apartments: We do not install in flats or apartments that have external gas meters, concrete floors, or steel pipework.
9. Termination of this contract:
9.1 Unless terminated earlier in accordance with its provisions, this contract will automatically terminate on the last day of the applicable warranty period. Any termination of this contract will not affect any claims, causes of action or liability which may have arisen before the date of termination.
Cancellation rights your rights to cancel
You have the right to cancel this contract within 14 days without giving any reason; this cancellation period will expire 14 days after the date on which Boiler Central Ltd has delivered the goods to your home. To exercise this right you must make/send and clear statement to Boiler Central Ltd within this 14 day period that you wish to cancel – to meet the deadline it is sufficient for you to make/send your statement of cancellation within this 14 day period. You may use the form below to exercise your right to cancel but the use of the form is not obligatory, even if you do not wish to use this cancellation form please ensure that any statement of cancellation is made/sent by you to Boiler Central Ltd using the contact details set out on that form.
Provisions of goods and services during the cancellation period
If you have requested in writing (or by any other durable medium) that Boiler Central Ltd commence the provision of services at your home before the expiry of this 14 day cancellation period then you will still have the option to cancel, however, in those circumstances, you will be required to pay a proportionate amount of the payable to Boiler Central Ltd under this contract for the work which it has already undertaken before you cancellation and for any goods which Boiler Central Ltd have already installed. You will lose the right to cancel should Boiler Central Ltd complete the provision of all serviced within this 14 day period or if and to the extent that you have requested that Boiler Central Ltd perform services within this 14 day period in order to carry out urgent maintenance or repairs at your home.
Effect of cancellation
If you cancel this contract in accordance with your right above then Boiler Central Ltd will collect at its own expense any Goods which have already been delivered to your home and reimburse you without delay for any payments which you have already made to Boiler Central Ltd under this contact. However, Boiler Central Ltd may deduct from this reimbursement (i) a reasonable amount for any loss or damage caused to the goods whilst at your home provided that such loss or damage was not caused by Boiler Central Ltd or as a result of you carrying out a reasonable inspection of those Goods to confirm they were as ordered; and/or (ii) any payment which Boiler Central Ltd may be entitled to as referred to above for the service performed at you request during the 14 day cancellation period. If you have not yet made any payment to Boiler Central Ltd prior to your cancellation then Boiler Central Ltd will have the right to recover payment of either of these amounts from you.
10. Boiler Services
10.1 If you are unable to keep the arranged appointment you must notify us at least 48 hours in advance. Rearranging your appointment within 48 hours of the scheduled appointment and missed appointments will incur a ‘missed appointment fee’ of £50.
10.2 If upon attendance, the boiler is inaccessible, inoperable or displaying a fault, we will be unable to complete your boiler service but you will still be charged. Subsequent visits to service the boiler will be charged at the normal rate. You are required to notify us of any issues which will prevent the boiler service from being carried out as soon as possible and not less than 48 hours before your appointment so that it can be rescheduled