Last updated: 23 October 2026
This policy explains what personal information Boilercentral.com collects when you use our website, get a quote, buy a boiler, take out a cover plan or apply for finance, and what we do with it. We’ve kept it as plain as we can.
Who we are
Boilercentral.com is the trading name we use for this website. We are the “data controller” for the personal information described here, which means we decide how it’s used and we’re responsible for looking after it.
If you have any questions about this policy or your information, email us at hello@boilercentral.com.
What we collect
When you get a quote or order online
– Your name, email address, phone number and installation address
– Details about your home and heating, such as property type, number of bedrooms and bathrooms, current boiler and where it is
– The boiler, extras and installation date you choose
– Order and payment details. Card payments are handled by our payment provider Worldpay, so we don’t see or store your full card number.
Photos you upload after ordering
After you order, we ask you to upload photos of your current boiler, pipework, flue and gas meter so our engineers can plan the installation without a survey visit. Try to keep people and personal items out of shot. We only use these photos to plan and carry out your installation.
When you apply for finance
If you choose to pay monthly, we pass your details to Zopa so they can assess your application. We act as a credit broker, not a lender. Zopa will run a soft search first, which doesn’t affect your credit score, and will tell you how it uses your information in its own privacy notice. We receive the outcome of your application but not your full credit file.
When you take out a cover plan
We collect the details needed to set up and run your plan: your name, address, contact details, details of your boiler and heating system, payment details (Direct Debits are collected by GoCardless, so we don’t store your bank details) and any claims or breakdown call-outs.
When you use the website
– Information your device sends, such as IP address, browser type and the pages you visit
– Information from cookies and similar technologies. See our Cookie Notice for details.
When you contact us
Anything you send us by email, chat or contact form.
Why we use it, and our legal basis
| What we do | Legal basis |
|---|---|
| Give you a quote, take your order, plan and fit your boiler, aftercare and warranty registration | Performing our contract with you |
| Pass your details to Zopa when you apply for finance | Performing a contract / taking steps at your request before a contract |
| Set up and run your cover plan, including your annual service after 10 payments | Performing our contract with you |
| Register your boiler with the manufacturer and notify Gas Safe / Building Control of the installation | Legal obligation and contract |
| Keep financial records, and meet our duties as a credit broker | Legal obligation |
| Send you service emails about your quote, order, installation or cover plan | Performing our contract with you |
| Improve the website and fix problems, using analytics | Legitimate interests, and consent where cookies are used |
| Prevent fraud and protect our business | Legitimate interests |
Emails we send
We only email you about things you’ve asked us for: your quote, your order, your installation and your cover plan. We don’t send marketing emails, and we don’t pass your details to anyone else for marketing.
Who we share it with
We only share your information where we need to:
– Our installers and engineers, who are local Gas Safe registered engineers, so they can fit your boiler or attend under your cover plan
– Zopa, if you apply for finance
– Boiler manufacturers, to register your warranty
– Gas Safe Register and Building Control, as the law requires for new installations
– Payment providers: Worldpay for card payments and GoCardless for cover plan Direct Debits
– Google (analytics and email)
– Police, regulators or other authorities where the law requires it
We never sell your personal information.
Sending information outside the UK
Google may process data in the US. Where it does, appropriate safeguards are in place, such as UK adequacy regulations (the UK-US data bridge) or the UK International Data Transfer Agreement.
How long we keep it
- Quotes that don’t go ahead: 12 months
- Orders and installation records: 6 years after installation, as we need them for warranties, Gas Safe records and tax
- Cover plan records: for as long as your plan runs, plus 6 years
- Uploaded photos: until the installation is signed off, plus 12 months
Your rights
Under UK data protection law you have the right to:
– ask for a copy of the information we hold about you
– ask us to correct anything that’s wrong
– ask us to delete your information
– object to us using your information, or ask us to limit how we use it
– ask us to move your information to another organisation
– withdraw your consent at any time, where we rely on it (for example, analytics cookies)
To use any of these rights, email hello@boilercentral.com. We’ll reply within one month. It’s free in most cases.
Keeping it safe
We use secure connections across the site, limit who can see your information, and only work with providers that keep it safe too.
Complaints
If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.