FAQs

When you have completed your order, you will be emailed with your order information and here the email address is provided for you to email photographs to.

We also have a dedicated Whatsapp number where you can text us your photographs - after all, it is 2021!

Soon you will also be able to send us your photographs through Facebook messenger too.

That's simply down to the huge volume that we sell through this website. Plus, we have no salesperson commission to pay :)

No, the boiler warranty is the same length no matter who purchases the boiler. We offer a market leading 12 year warranty on all new Viessmann boilers :)

Our prices that are “fixed” at the point of purchase will include the below parts and materials, Boiler Central may request for a further payment should your installation require more than the materials or parts below.
– Combination Boiler to Combination Boiler will include a maximum of 5m of 22mm Copper, 3m of 15mm Copper, Boiler, Flue, Thermostat (if applicable), System filter, Chemicals.
– A Conventional to conventional boiler will include a maximum of 5m of 22mm Copper, 3m of 15mm Copper, Boiler, Flue, Programmer (if applicable), System filter, Chemicals.
– A Conversion from a conventional boiler to a Combination boiler will include a maximum of 10m of 22mm Copper, 9m of 15mm Copper, Boiler, Flue, Programmer (if applicable), System filter, Chemicals.
– When a Vertical flue is requested the following will be added, Vertical flue, 2 flue extensions, 2 45 degree flue elbows and 1 90 degree flue elbow.

Yes absolutely. We always take away the old boiler and any tanks, hot water cylinders and also cold water tanks where possible. The only time we do have issues with this is if tanks are up in a loft - they are often larger than the access hatch so we would drain them down and have to leave them there. You can also opt to keep any of your existing boiler or tanks if you wish.

Yes you just need to ensure the installation address is the one that you put in at checkout and not your home address. If you would like to purchase more than 1 boiler, you need to re-do the buying process again. It only takes a few minutes anyway :)

Absolutely! We ask the same questions that a surveyor (salesperson!) would do about your home, and once you have ordered we ask for some pictures of your existing boiler and a few other pictures and that's all we need. Boilers seem complex, but as long as our guys carry extra kit, your boiler will be getting installed on your installation date with no additional costs to pay.

We would need a copy of the Power of Attorney, the Court of Protection document or a letter of authorisation from the customer.
Please use our help form https://www.boilercentral.com/help/

Please https://www.boilercentral.com/help/ and we will get in contact with you.

To cancel your plan please email https://www.boilercentral.com/help/

To update marketing preferences or removing yourself from mail please call 0330 043 0114.

You will be notified 30 days before the renewal date advising you on the renewal or any changes.
We will automatically renew your plan if you have not cancelled before your renewal date.

Please email https://www.boilercentral.com/help/ or call 0330 043 0114 to update contact details.

No, our plans don't cover gas fires.

Yes certainly, we cover all types of property.

Boiler Breakdown Cover Basic and Boiler Breakdown Cover 250 policies, the claim limit is £250 per claim.
Boiler Breakdown Cover Essential and Boiler Breakdown Cover 500 policies, the claim limit is £500 per claim.
Boiler Breakdown Cover Premium and Boiler Breakdown Cover 1000 policies, the claim limit is £1000 per claim.

No, we only offer monthly direct debit at the moment.

If you wish to change your bank details for the direct debit please call us on: 0330 043 0114

Yes all of our plans are paid by direct debit, we do not offer card payment.

No, by signing our service agreement you are confirming that your boiler and central heating is in good working condition.

No, providing you have no pre-existing faults with your boiler and central heating system.

When you take out a new plan with Boiler Central you will within 14 days receive your policy schedule.

Yes of course! Our customer care team will ensure you are set up with the correct support and service for you.
We're available on 0330 043 0114
Monday to Friday 9am - 5pm

You cannot make a claim within 14 days of the sign-up date.

Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for online finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies.
This information allows consistent decisions to be provided, ensuring all applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion or disability.

Within minutes of your application being approved, you will be presented with the options to either e-sign or print and return your finance agreement.
If you choose to e-sign your agreement, a PDF of your agreement will be displayed on screen. You should read the agreement carefully before clicking all the relevant sections agreeing to its terms.
Once you have agreed to the terms of the finance agreement Boiler Central trading as Boiler Central will be notified and you need do nothing more.
If you choose to print and return your agreement you should print the agreement, read it carefully and then sign the document following the instructions on the covering letter. This signed document should then be posted to the address shown on the covering letter of the finance agreement.
Note that products will not be allocated to your order until your completed and signed agreement is returned and received by Novuna Personal Finance. Shipment of your goods will follow soon after your agreement has been returned and received.

All finance decisions will be made within 60 seconds. Once you are approved, we will contact you (during working hours Monday to Friday) to arrange delivery. If you your application is referred Novuna’s Underwriting Team will review your application and may request some further information from you before making their decision.

Just select the finance option on the checkout page.

No. There are no arrangement fees or hidden extras.

Your monthly repayments will begin one month after your purchase has been delivered. For Buy Now Pay Later agreements the monthly repayments will start 12> months after the agreement has been signed.

To apply for online finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more.
Unfortunately, we are unable to offer online finance to residents of Eire. Homemakers aren't excluded from applying under their own names; however the employment details of your spouse / partner will be required in order to process your application

Please see our guidance here for more info: https://www.boilercentral.com/fca-compliance/ or our dedicated page https://www.boilercentral.com/boiler-costs/boiler-finance-pay-monthly/

Unfortunately, as a tenant you are not able to take out the finance for your new boiler, however your landlord can! Speak to them and they can call us to discuss!

Absolutely, you can either select this option at the pay section of our website or simply call us on 01924 925912 and order with a member of the team and they will be able to provide a PayPal link!

Absolutely, you simply need to call us on 01924 925912 and order with a member of the team and they will be able to provide with details to transfer!

If you are taking out interest free finance, you can take this over 1-2 years. Our 9.9% APR Finance option can be spread over 3, 4, 5, 7 or 10 years.

We do! We accept all major credit card companies.

When doing finance, you can pay up to 50% at a deposit! In order to do this, please call 01924 925912 and speak to one of our Boiler Advisers.

Yes you can pay securely online with any debit or credit card, of which the balance is taken AFTER your boiler is installed.

We take a pre-authorisation of your card (similar to a hotel booking, where you pay when you get there) and then after your boiler is installed and fully working, we then take the payment from your card. So essentially, it's risk-free as you don't pay until your boiler is installed.

Our payment gateway is the highest level of encrypted security levels available.

Our payment provider is Stripe who's 100% secure API is expertly coded into our website.

No, we offer £0 deposit finance for everyone on our interest bearing finance plans. Choose from 3, 4, 5, or 10 years finance, or 0% interest-free spread over 1 or 2 years.

Yes you can contact the lender who your loan is with and pay your loan off early - they all accept early repayment.

We offer 0% interest-free over 1 and 2 years on selected boilers.

For all new boilers, whether that is a combi or system boiler, you can pay by and debit or credit card using our fully secure Stripe payment gateway.
You can also pay by finance if you wish to spread the cost of your new boiler over a period of up to 10 years.
All boiler cover plans are only payable by direct debit through our secure Go Cardless Ltd payment gateway, again which is 100% secure.

If you like peace of mind all year round and don't want to worry about paying a lump sum for your boiler service every year then it is for you. One of the best reasons to get boiler cover is for the free service. Not only do you get your boiler serviced every year without fail, you also don't have to remember, we will do it for you!

If you are a tenant, your landlord should provide boiler cover if you rent. However, you might be able to get your own policy if your landlord allows it.

Boiler cover should be in place as soon as possible. Many providers have waiting periods that make it difficult to claim at the beginning of the policy. This is done to discourage people not taking out boiler cover during an emergency. We recommend that you get coverage as soon as possible unless you are willing to be without heat or hot water for a while.

If you own a home emergency cover, then although your boiler may be protected by the manufacturer's warranty, the pipework and the rest of your central heating system aren't.

You do not require boiler and central heating cover if you rent your house as this is up to your landlord to take out the landlord boiler cover. You should talk to your landlord about the terms of their landlord boiler coverage policy before you move in in case it is necessary.

Two types of coverage are available: boiler breakdown cover or full central heating cover. Boiler coverage, as you would expect, covers the boiler and its controls. Central heating breakdown cover protects all that is connected to the boiler, including radiators, plumbing, and other equipment. There are many deals that include either one or both of these types of coverage. Compare to compare the best deals and choose the best cover for you.

Boiler cover plans ensure that you don't have to pay out substantial lump sums of money in the event of a boiler breakdown. This makes them different to boiler insurance, where you would pay for the work yourself and then make a claim, which would then likely increase your monthly premium. Unlike the typical boiler insurance, your monthly payment doesn't change if you make a claim with boiler cover.

On top of that, you don't even have to worry about booking your annual boiler service cost too, as we will do it for you which is fantastic if you have taken advantage of our 12 year warranty for the price of 10. To ensure that your warranty is valid, manufacturers insist in their terms and conditions that you must get your boiler serviced every year by a Gas Safe registered heating engineer. This ensures that your boiler is looked after, prolongs its lifespan, and increases energy efficiency of your boiler.

If you have an older central heating system but are getting a new boiler, this is where our extended central heating cover comes in that takes care of everything outside your boiler such as external pipework, and radiators, as some older central heating systems can go pop when a brand new powerful boiler is installed.
Our complete cover also extends to the things that can go wrong and cost a fair penny such as electrics, drainage, roofing, lost keys, external controls like thermostats as well as partial funding towards a new replacement in the future when out of warranty.

Most boilers can be covered, including oil-powered, gas, combi and condensing boilers. You should check with us or the provider before you sign up for a policy if you are unsure whether we can offer protection on your boiler or central heating. This is especially true if your boiler is older than a few decades but usually we can be sure that we can include most gas boilers.

It can be difficult to get cover for older boilers or heating systems and if you are worried just give us a quick call so we can ensure that we can help. This is due to the fact that they may not meet certain requirements, such as emission and energy efficiency standards and general performance standards. Although the premiums for older boilers may be higher than others, you might not be able to get any cheap boiler insurance or cover from some providers but at Boiler Central we aim to offer the same plans to everyone especially when it comes to central heating protection.

Should your boiler require any parts to be replaced, these will all be covered within your cover and when you get it serviced up to the specified amount in the terms and conditions. Anything that is considered part of the boiler is included in your cover, so new replacements for these parts shouldn't be a problem, and you'll have your boiler up to scratch in no time.

Flues are part of the boiler, so they are included in the cover when you get your boiler serviced. If there are any issues with your flue, you will be able to get it replaced with a new working one, with this being included in your boiler cover, so there are no extra charges to worry about.

A central heating pump is an external part of the boiler and is considered a part of the boiler, meaning that it is included in the cover provided. This is the case for any other components that are part of the boiler, so they can be replaced if yours is broken or damaged.

Radiators aren't considered part of the boiler, so are not included in the basic boiler cover servicing. However, with different plans, you can get central heating cover which would include the servicing of your radiators. Obviously, with there being more things to check on, the service will take longer but will make sure that everything included in the plan is working fine or will be replaced/repaired if necessary.

Although most companies don't usually provide this information, many offer emergency callouts in certain circumstances. These include if your health is at risk or if your building becomes uninhabitable. Although most emergency callouts reach you within 24 hour, this can vary between providers.

If your boiler is in an unfeasible state, your provider might refuse to cover you. In this instance, you will need to purchase a new boiler, and then apply to be covered.

Many boiler cover or insurance providers offer a no-claims period varying from 14 days to 6 months. This is to stop people from taking out the boiler cover after the boiler has broken down. It can vary from one provider to another, but it could be anywhere between a few days and a whole month. At Boiler Central you can't make a claim within the first 14 days of taking out your cover.

You don't need to worry about boiler cover if you switch energy suppliers. They are both independent. This may not apply if your energy supplier has boiler cover. You should check with them to confirm.

If you decide to move house, then ensure that you let us know and we can make the necessary arrangements to ensure that you can continue your boiler cover at a different property.

Many people seem to think that they can claim on their home insurance whenever their boiler is damaged or has a breakdown. However, this isn't the case which is why boiler cover is such a useful thing to have. Any repairs or replacements for your boiler will come under boiler cover rather than home insurance, so it is important to make sure that you have cover so that you can save yourself money and not worry about any excessive, additional costs that you might have to pay if your boiler does breakdown.