Boiler & Home Cover
? I have Power of Attorney/ Court of Protection over a plan holder. How do i inform you?
We would need a copy of the Power of Attorney, the Court of Protection document or a letter of authorisation from the customer.
Please email to firstname.lastname@example.org
? How do i cancel or transfer the service plan if the plan holder has passed away?
Please email email@example.com and we will get in contact with you.
? How can i cancel my service plan?
To cancel your plan please email firstname.lastname@example.org
? How do i update my marketing information?
To update marketing preferences or removing yourself from mail please call 0330 043 0114.
? How do i sort a renewal?
You will be notified 30 days before the renewal date advising you on the renewal or any changes.
We will automatically renew your plan if you have not cancelled before your renewal date.
? I have moved house, is it possible to change my address online?
Please call us on 0330 043 0114 so an advisor can process the change and ensure your new property is eligible to our plan.
? How do i update my existing contact details?
Please email email@example.com or call 0330 043 0114 to update contact details.
? Do your plans include servicing and/ or repairing gas fires?
No, our plans don't cover gas fires.
? Do your plans include Saniflo toilets?
No, unfortunately we only work on standard toilets.
? Do you offer service plans for mobile homes?
No, our plans are only suitable for permanent properties powered by natural gas.
? Can i get a cover plan if i have a flat or apartment?
Yes certainly, we cover all types of property.
? Do you cover any area?
Yes, we cover all areas of the UK with Gas Safe Registered engineers.
? Do you use genuine manufacturer approved parts for repairs?
Yes, when possible we use brand new, genuine and manufacturer approved parts.
? What is the average response time for a repair?
We aim to get somebody with you in 24 hrs of your call.
? What is the maximum/ minimum value repair available?
Boiler Breakdown Cover Basic and Boiler Breakdown Cover 250 policies, the claim limit is £250 per claim.
Boiler Breakdown Cover Essential and Boiler Breakdown Cover 500 policies, the claim limit is £500 per claim.
Boiler Breakdown Cover Premium and Boiler Breakdown Cover 1000 policies, the claim limit is £1000 per claim.
? What is the difference between emergency and urgent repairs?
Emergency is when you require urgent assistance where as urgent repair is when you need something fixing but it is not an emergency.
A leak that is pouring water and cannot be stopped is an emergency whereas loss of hot water is an urgent repair.
? How do your service plans compare to other providers?
Have a read of our genuine reviews on Google and Trustpilot.
* Our call out centre is Uk based and 24/7 365 days a year.
* We service and repair any age, make or model boiler if possible.
* Our Home Cover is 5 Star rated.
* We provide rapid response to emergencies and national cover.
* Our plans are on a 12month commitment, they will auto renew after 12 months unless you cancel.
? Can i pay annually direct debit instead of monthly?
No, we only offer monthly direct debit at the moment.
? Can i change my direct debit?
If you wish to change your bank details for the direct debit please call us on: 0330 043 0114
? Can i pay by monthly direct debit?
Yes all of our plans are paid by direct debit, we do not offer card payment.
? Do you need to inspect my boiler before i can join?
No, by signing our service agreement you are confirming that your boiler and central heating is in good working condition.
? Does my boiler need servicing before i can join?
No, providing you have no pre-existing faults with your boiler and central heating system.
? Is the boiler service included and carried out every year?
Yes you will be entitled to a yearly service with your plan.
? How regular will you service my boiler?
We carry out a free boiler service annually usually between April and September.
We will contact you a month before the services are being carried out to arrange a suitable day and time.
? Do your plans cover wall hung and floor standing boilers?
Absolutely yes, we cover floor standing and wall hung boilers.
? Do your plans cover LPG powered boilers (bottled gas)?
No we only cover boilers and systems powered by natural mains gas.
? Do your plans cover oil fuelled boilers?
No we only cover boilers and systems by natural mains gas.
? Do your plans cover back boilers?
We do not cover back boilers.
? Do your plans accept any makes and models of boilers?
Yes we accept all makes and models of boilers.
? My boiler is over seven years, what happens if it is non repairable?
If it is not repairable we may give you money towards your new boiler. Please check the terms and conditions of your plan.
? If my boiler is getting old can you still repair it?
Up to 15 years old we can repair your boiler if the parts are still available.
? If a repair is needed is there a call out fee?
If you have a plan with us there is no fee unless you have chosen a plan with excess.
? How long is the plan agreement for?
Agreement is for 12 months.
? What are the following steps after i have taken out my plan?
When you take out a new plan with boiler central you will within 14 days receive your policy schedule.
? Are your repair engineers vetted?
Our engineers are trained to very high standards:
* We may inspect jobs upon completion by images
* Ensure valid Public Liability Insurance is valid
* Ensure they follow Health and Safety regulations
* Ensure they are Gas Safe Registered so they are they fully qualified to carry out your repair
? Do your own engineers carry out the repairs and servicing?
We use both employed and sub contracted engineers at busier times.
They are all Gas Safe registered engineers in the UK.
? What is the exclusion period from leaving my last provider?
? If i am interested in signing up is it possible to speak to someone over the telephone?
Yes of course! Our customer care team will ensure you are set up with the correct support and service for you.
We're available on 0330 043 0114
Monday to Friday 9am - 5pm
? How soon does my plan start if i sign up today?
If you sign up today you cannot make a claim till after 14days from the sign up date.
? Where is your call centre based?
Our call centre is UK based and open 24/7 365 days a year
? What are your opening hours?
Our opening hours are 9-5pm Monday to Friday
For emergency boiler and home cover, we are open 24/7 365 days a year
? If I sign up today, how soon does my plan start?
? Contact us to ask a question
If you’re switching to Boiler Central from another provider, and maintain a minimum of 12 months continuous service, you will get instant support when you sign up with us.
If you are taking out a service plan for the first time, or you have a gap in service, you will not be able to book repairs for faults that occur within the first 14 days of joining us.