FAQs

General

? How do i send my photographs to you?

When you have completed your order, you will be emailed with your order information and here the email address is provided for you to email photographs to.

We also have a dedicated Whatsapp number where you can text us your photographs - after all, it is 2020!

Soon you will also be able to send us your photographs through Facebook messenger too.

? Why are your Viessmann boilers around £75 more expensive than other companies?

That's simply down to our huge warranty length, see below:

Our competitors offer a maximum of 10 years warranty on Viessmann boilers.

Boiler Central offer 15 years warranty on ALL Viessmann boilers. So for the sake of £75, you're covered for 50% more warranty / or 5 extra years in leymans terms :)

? Is there a difference between private and landlord warranty lengths?

No, the boiler warranty is the same length no matter who purchases the boiler. We offer a market leading 15 year warranty on all new Viessmann boilers :)

? Is my price fixed?

The price that our website gives you for your property is a fixed price and you will not be charged extra on the day of installation. The cost includes the boiler, any pipework upgrades, a new boiler flue, thermostat setup and everything else. All done by a Gas Safe registered installer.

? Will my old boiler and/or tanks be removed from my property?

Yes absolutely :) We always take away the old boiler and any tanks, hot water cylinders and also cold water tanks where possible. The only time we do have issues with this, is if tanks are up in a loft - they are often larger than the access hatch so we would drain them down and have to leave them there. You can also opt to keep any of your existing boiler or tanks if you wish.

? I am a landlord, can i buy a boiler?

Yes you just need to ensure the installation address is the one that you put in at checkout and not your home address. If you would like to purchase more than 1 boiler, you need to re-do the buying process again. It only takes a few minutes anyway :)

? Can i really buy a boiler online?

Absolutely! We ask the same questions that a surveyor (salesperson!) would do about your home, and once you have ordered we ask for some pictures of your existing boiler and a few other pictures and that's all we need. Boilers seem complex, but as long as our guys carry extra kit, your boiler will be getting installed on your installation date with no additional costs to pay.

? Who are Boiler Central?

Boiler Central facilitate the sale of new boilers, boiler cover and home cover services and products. Known as the ‘Uber for Boilers’ we make buying a boiler a fully online process to put an end to inconspicuous companies visiting your home to sell you a boiler too big for your home. Our prices are fixed - the price you see at the end of your 10 questions is the price you pay. Nothing more, nothing less.

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About us

? Who installs my boiler?

We aim to use our employed Gas Safe engineers to carry out your boiler installation however in some of the busier periods we may use some of our vetted, trusted and equally as amazing sub contractors. All subbies have been vetted extensively by us to ensure only the highest quality workmanship and professionalism at all times.

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Ways to pay

? Can i pay upfront with credit or debit card?

Yes you can pay securely online with any debit or credit card.

Our payment gateway is the highest level of encrypted security levels available.

Our payment provider is Stripe who's 100% secure API is expertly coded into our website.

? Do i need to pay a deposit?

No, we offer NO deposit finance for everyone

? Can i pay my finance off early?

Yes you can contact the lender who your loan is with and pay your loan off early - they all accept early repayment.

? Do you offer interest free credit up to 2 years?

We do, however not though our website. If you call us on 0330 043 0114 we can provide interest free credit up to 2 years.

? How can I pay?

For all new boilers, whether that is a combi or system boiler, you can pay by and debit or credit card using our fully secure Stripe payment gateway.
You can also pay by finance if you wish to spread the cost of your new boiler over a period of up to 10 years.
All boiler cover plans are only payable by direct debit through our secure Go Cardless Ltd payment gateway, again which is 100% secure.

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Poor Credit

? What if I have poor credit and require finance?

If you think you have poor credit then you can still apply for finance. If this fails and none of our lenders are able to offer you credit then Yorkshire Boilers Ltd will call you as they do have a facility to offer homeowners a poor credit option. This option is not finance, it is an agreement, and is not regulated by the FCA.

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Installation

? When will my boiler be installed?

When you complete checkout, you will pick a date that you would like your boiler installing on. This can be a day that suits you. The installer will turn up between 7.30am and 10am on the day of your installation with all of the tools to fit your new heating system.

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On The Day

? How long does installation take?

Usually within 4-6 hours for a boiler swap, however if you're converting from a system boiler to regular to a combi then this can take up to 2 days. 2 days is also normal for a back boiler to combi boiler conversion.

? Will I need to do anything on the day?

We just need an electricity supply so that we can test the boiler once it’s installed and obviously someone to be there from 7.30am to open the door! Many of Yorkshire Boiler’s engineers like a good cup of tea, if available!

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Aftercare

? Does Boiler Central register my warranty?

Yes, we register your warranty on your behalf so you don't have to!

? Is there any call out charges for warranty claims?

No, if you have a call out for a warranty claim, the boiler manufacturers that we sell on Boiler Central do not charge call out fees for warranty claims.

? Will my boiler be registered?

Yes, Yorkshire Boilers register all boiler installations so that we are accountable for your install. We are fully insured and Gas Safe registered for your peace of mind.

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