FAQs

General

What are the benefits of boiler cover plans over boiler insurance?

Boiler cover plans ensure that you don't have to pay out substantial lump sums of money in the event of a boiler breakdown. This makes them different to boiler insurance, where you would pay for the work yourself and then make a claim, which would then likely increase your monthly premium. Unlike the typical boiler insurance, your monthly payment doesn't change if you make a claim with boiler cover.

On top of that, you don't even have to worry about booking your annual boiler service cost too, as we will do it for you which is fantastic if you have taken advantage of our 12 year warranty for the price of 10. To ensure that your warranty is valid, manufacturers insist in their terms and conditions that you must get your boiler serviced every year by a Gas Safe registered heating engineer. This ensures that your boiler is looked after, prolongs its lifespan, and increases energy efficiency of your boiler.

If you have an older central heating system but are getting a new boiler, this is where our extended central heating cover comes in that takes care of everything outside your boiler such as external pipework, and radiators, as some older central heating systems can go pop when a brand new powerful boiler is installed.
Our complete cover also extends to the things that can go wrong and cost a fair penny such as electrics, drainage, roofing, lost keys, external controls like thermostats as well as partial funding towards a new replacement in the future when out of warranty.

My funds have been taken before my boiler has been installed, why is this?

All payments aim to be taken after the boiler has been installed. However, as mentioned in our terms and conditions, in some cases they will be taken the 6th day from entering your card details on our website. This can be found in our terms and conditions.

Do I have to order online, or can I speak to someone?

Of course! You can Call 01924 925912 and speak to a member of our advisers in the office! They will be able to answer any questions you may have and place the order for you!

Coronavirus Information & Update 2021

We are still installing boilers throughout lockdown areas safely. Read our coronavirus update here:

** Our COVID-19 policy – Updated for 2021**

We are committed to keeping you warm this winter. Even with the strictest lockdown measures in place, you can still have your boiler installed by Boiler Central. We are committed to keeping the installation 'contact-free' and have measures in place so that you and our installers can be the safest from coronavirus.

Guidelines for our installers who will be fitting your new boiler:

• Clean and disinfect vans inside and out.
• Clean all tools with a disinfectant spray
• Spray all areas and wipe down where you are working
• We have supplied gloves and overshoes to prevent cross-contamination
• Please ask all customers to leave you alone in any room you are working in and clean down anything you will be touching.
• Our installers are told not to accept drinks and food at the installation
• Clean down big change (mobile tablet) device before and after a visit

If you have any questions please contact us with your query.

How does the extended warranties work?

When we offer an extended warranty on Worcester Bosch and Viessmann boilers, at selected times, this works as below:

- You get a manufacturer warranty with Viessmann or Worcester Bosch, the manufacturer. This includes call-outs, parts and labour - you can use ANY Gas Safe registered person or company, and this would be valid as per your terms with your manufacturer.

- Boiler Central then extend this warranty by 2-years which is exclusive to us. This warranty period is carried out by ourselves and also includes parts, labour and call outs.

As long as you get you boiler serviced annually, you will qualify for the 10-year manufacturer's warranty as mentioned above. If you would like to take advantage of our free extended 2 years, then your boiler must be serviced by us every year. This is so that we can be sure that your boiler has been serviced to our high standard so we can be comfortable in offering this exclusive extended warranty period.

What's the catch? There isn't one.

We charge £60 to £130, including VAT, for an annual boiler service which includes a FREE Gas Safety Certificate as standard (most companies charge extra for this), and we can provide Landlord documents free of charge too. This is the typical price you would pay any Gas Safe engineer to service your boiler in the UK, if not at the cheaper end. We can not give 2 years extended warranty on any work that we can not guarantee the quality and experience of, that our Gas Safe installers have, hence why for the extra 2 years, you need to have it serviced by us.

You can call us annually and we will come out and service your boiler on a one-off fee for £60 to £130 including VAT, or you can sign up to one of our boiler and home cover plans.

3 out of the 4 plans that we offer have an annual boiler service included in your monthly price, so you will never have to worry about paying anything more for your annual boiler service. Some of these plans cover things such as your radiators, lost keys, electrics, internal and external plumbing, home security systems, leaks and many other home emergencies. Take a look at our boiler cover plans: click here

How do I send my photographs to you?

When you have completed your order, you will be emailed with your order information and here the email address is provided for you to email photographs to.

We also have a dedicated Whatsapp number where you can text us your photographs - after all, it is 2021!

Soon you will also be able to send us your photographs through Facebook messenger too.

Why are your Viessmann boilers so cheap?

That's simply down to the huge volume that we sell through this website. Plus, we have no salesperson commission to pay :)

Is there a difference between private and landlord warranty lengths?

No, the boiler warranty is the same length no matter who purchases the boiler. We offer a market leading 12 year warranty on all new Viessmann boilers :)

Is my price fixed?

Our prices that are “fixed” at the point of purchase will include the below parts and materials, Boiler Central may request for a further payment should your installation require more than the materials or parts below.
– Combination Boiler to Combination Boiler will include a maximum of 5m of 22mm Copper, 3m of 15mm Copper, Boiler, Flue, Thermostat (if applicable), System filter, Chemicals.
– A Conventional to conventional boiler will include a maximum of 5m of 22mm Copper, 3m of 15mm Copper, Boiler, Flue, Programmer (if applicable), System filter, Chemicals.
– A Conversion from a conventional boiler to a Combination boiler will include a maximum of 10m of 22mm Copper, 9m of 15mm Copper, Boiler, Flue, Programmer (if applicable), System filter, Chemicals.
– When a Vertical flue is requested the following will be added, Vertical flue, 2 flue extensions, 2 45 degree flue elbows and 1 90 degree flue elbow.

Will my old boiler and/or tanks be removed from my property?

Yes absolutely. We always take away the old boiler and any tanks, hot water cylinders and also cold water tanks where possible. The only time we do have issues with this is if tanks are up in a loft - they are often larger than the access hatch so we would drain them down and have to leave them there. You can also opt to keep any of your existing boiler or tanks if you wish.

I am a landlord, can I buy a boiler?

Yes you just need to ensure the installation address is the one that you put in at checkout and not your home address. If you would like to purchase more than 1 boiler, you need to re-do the buying process again. It only takes a few minutes anyway :)

Can I really buy a boiler online?

Absolutely! We ask the same questions that a surveyor (salesperson!) would do about your home, and once you have ordered we ask for some pictures of your existing boiler and a few other pictures and that's all we need. Boilers seem complex, but as long as our guys carry extra kit, your boiler will be getting installed on your installation date with no additional costs to pay.

I have Power of Attorney/Court of Protection over a plan holder. How do i inform you?

We would need a copy of the Power of Attorney, the Court of Protection document or a letter of authorisation from the customer.
Please email to hello@boilercentral.com

How do I cancel or transfer the service plan if the plan holder has passed away?

Please email hello@boilercentral.com and we will get in contact with you.

How can I cancel my service plan?

To cancel your plan please email hello@boilercentral.com

How do I update my marketing information?

To update marketing preferences or removing yourself from mail please call 0330 043 0114.

How do I sort a renewal?

You will be notified 30 days before the renewal date advising you on the renewal or any changes.
We will automatically renew your plan if you have not cancelled before your renewal date.

How do I update my existing contact details?

Please email hello@boilercentral.com or call 0330 043 0114 to update contact details.

Do your plans include servicing and/or repairing gas fires?

No, our plans don't cover gas fires.

Can I get a cover plan if I have a flat or apartment?

Yes certainly, we cover all types of property.

What is the maximum/minimum value repair available?

Boiler Breakdown Cover Basic and Boiler Breakdown Cover 250 policies, the claim limit is £250 per claim.
Boiler Breakdown Cover Essential and Boiler Breakdown Cover 500 policies, the claim limit is £500 per claim.
Boiler Breakdown Cover Premium and Boiler Breakdown Cover 1000 policies, the claim limit is £1000 per claim.

Can I pay annually direct debit instead of monthly?

No, we only offer monthly direct debit at the moment.

Can I change my direct debit?

If you wish to change your bank details for the direct debit please call us on: 0330 043 0114

Can I pay by monthly direct debit?

Yes all of our plans are paid by direct debit, we do not offer card payment.

Do you need to inspect my boiler before I can join?

No, by signing our service agreement you are confirming that your boiler and central heating is in good working condition.

Does my boiler need servicing before I can join?

No, providing you have no pre-existing faults with your boiler and central heating system.

What are the following steps after I have taken out my plan?

When you take out a new plan with Boiler Central you will within 14 days receive your policy schedule.

If I am interested in signing up is it possible to speak to someone over the telephone?

Yes of course! Our customer care team will ensure you are set up with the correct support and service for you.
We're available on 0330 043 0114
Monday to Friday 9am - 5pm

How soon does my plan start if I sign up today?

You cannot make a claim within 14 days of the sign-up date.

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About us

What is your Gas Safe Number?

Our Gas Safe Register number is 656542

Who installs my boiler?

We aim to use our employed Gas Safe engineers to carry out your boiler installation however in some of the busier periods we may use some of our vetted, trusted and equally as amazing sub contractors. All subbies have been vetted extensively by us to ensure only the highest quality workmanship and professionalism at all times.

Who are Boiler Central?

Boiler Central facilitate the sale of new boilers, boiler cover and home cover services and products. Known as the ‘Uber for Boilers’ we make buying a boiler a fully online process to put an end to inconspicuous companies visiting your home to sell you a boiler too big for your home. Our prices are fixed - the price you see at the end of your 10 questions is the price you pay. Nothing more, nothing less.

Ways to pay

I’m a tenant, can I take out finance for a new boiler?

Unfortunately, as a tenant you are not able to take out the finance for your new boiler, however your landlord can! Speak to them and they can call us to discuss!

Can you pay via PayPal?

Absolutely, you can either select this option at the pay section of our website or simply call us on 01924 925912 and order with a member of the team and they will be able to provide a PayPal link!

Can we pay via Bank Transfer?

Absolutely, you simply need to call us on 01924 925912 and order with a member of the team and they will be able to provide with details to transfer!

How long can I take finance over?

If you are taking out interest free finance, you can take this over 1-2 years. Our 9.9% APR Finance option can be spread over 3, 4, 5, 7 or 10 years.

Do you accept American Express?

We do! We accept all major credit card companies.

Can I put down a larger deposit than £750?

When doing finance, you can pay up to 50% at a deposit! In order to do this, please call 01924 925912 and speak to one of our Boiler Advisers.

Can I pay with credit or debit card?

Yes you can pay securely online with any debit or credit card, of which the balance is taken AFTER your boiler is installed.

We take a pre-authorisation of your card (similar to a hotel booking, where you pay when you get there) and then after your boiler is installed and fully working, we then take the payment from your card. So essentially, it's risk-free as you don't pay until your boiler is installed.

Our payment gateway is the highest level of encrypted security levels available.

Our payment provider is Stripe who's 100% secure API is expertly coded into our website.

Do I need to pay a deposit?

No, we offer £0 deposit finance for everyone on our interest bearing finance plans. Choose from 3, 4, 5, or 10 years finance, or 0% interest-free spread over 1 or 2 years.

Can I pay my finance off early?

Yes you can contact the lender who your loan is with and pay your loan off early - they all accept early repayment.

Do you offer interest free credit up to 2 years?

We offer 0% interest-free over 1 and 2 years on selected boilers.

How can I pay?

For all new boilers, whether that is a combi or system boiler, you can pay by and debit or credit card using our fully secure Stripe payment gateway.
You can also pay by finance if you wish to spread the cost of your new boiler over a period of up to 10 years.
All boiler cover plans are only payable by direct debit through our secure Go Cardless Ltd payment gateway, again which is 100% secure.

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Poor Credit

What if I have poor credit and require finance?

If you think you have poor credit then you can still apply for finance. If this fails and none of our lenders are able to offer you credit then Yorkshire Boilers Ltd will call you as they do have a facility to offer homeowners a poor credit option. This option is not finance, it is an agreement, and is not regulated by the FCA.

Installation

Do you install on weekends?

We do have installation days on Saturdays, book early to secure!

Are my engineers, Gas Safe and Boiler Specific Accredited?

All our engineers are Gas Safe registered and are accredited in the boiler brand they are installing. All engineers are vetted before given work.

Is a chemical flush included in the fixed online prices?

Yes, we complete a cold water chemical flush for all new boiler installations.

Please note: We do not power flush. A power flush is a high-pressure flush of your radiators and is only required if your radiators have extremely poor performance and you can not, or do not wish to, purchase new ones. A power flush is not recommended in most cases as it can cause sediment and debris that was previously not causing any issues, to now start moving around the system.

Are magnetic filters supplied with all boilers?

Yes - we include a magnetic filter, free with all boiler installations.

When will my boiler be installed?

When you complete checkout, you will pick a date that you would like your boiler installing on. This can be a day that suits you. The installer will turn up between 7.30am and 10am on the day of your installation with all of the tools to fit your new heating system.

On The Day

When should I expect my engineer to arrive at my property?

Engineers aim to arrive between 8am and 10am.

I am having a boiler installed today, Where is my engineer?

Engineers aim to arrive between 8am and 10am. If your engineer has not arrived by 10am, you can chase this by going to our help page. Submit the form and a member of the team will chase the engineer and call you with an update.

How long does installation take?

Usually within 4-6 hours for a boiler swap, however if you're converting from a system boiler to regular to a combi then this can take up to 2 days. 2 days is also normal for a back boiler to combi boiler conversion.

Will I need to do anything on the day?

We just need an electricity supply so that we can test the boiler once it’s installed and obviously someone to be there from 7.30am to open the door! Many of Yorkshire Boiler’s engineers like a good cup of tea, if available!

Aftercare

Does Boiler Central register my warranty?

Yes, we register your warranty on your behalf so you don't have to.

Is there any call out charges for warranty claims?

No, if you have a call out for a warranty claim, the boiler manufacturers that we sell on Boiler Central do not charge call out fees for warranty claims.

Will my boiler be registered?

Yes, Yorkshire Boilers register all boiler installations so that we are accountable for your install. We are fully insured and Gas Safe registered for your peace of mind.

Boiler & Home Cover - What's Covered?

How to choose the best boiler cover & service plan?

If you are happy with your central heating system and just want to ensure that you get an annual boiler service every year but don't want to pay a lump sum every 12 months, you can break it down with a monthly boiler service plan. You get the same great annual boiler service to ensure your boiler is running efficiently and working, as well as we remember and contact you to book a boiler service every year so you don't have to. Whether you need a gas combi boiler service, system boiler or conventional boiler service we can ensure that your requirements are met.

What does boiler cover include?

Depending on the level of cover you choose, you can get the following included with our options and don't forget the all-important annual boiler service is included with all our insurance cover plans
Boiler & Controls

Carbon Monoxide Test

Boiler Replacement

Free Annual Boiler Service

Boiler and Central Heating System

Electrics

Gas Supply Pipes

Drainage

Roofing & Security

Pest Removal

Lost Keys

Do I need boiler cover?

If you like peace of mind all year round and don't want to worry about paying a lump sum for your boiler service every year then it is for you. One of the best reasons to get boiler cover is for the free service. Not only do you get your boiler serviced every year without fail, you also don't have to remember, we will do it for you!

If you are a tenant, your landlord should provide boiler cover if you rent. However, you might be able to get your own policy if your landlord allows it.

Boiler cover should be in place as soon as possible. Many providers have waiting periods that make it difficult to claim at the beginning of the policy. This is done to discourage people not taking out boiler cover during an emergency. We recommend that you get coverage as soon as possible unless you are willing to be without heat or hot water for a while.

What is boiler cover best for?

If you own a home emergency cover, then although your boiler may be protected by the manufacturer's warranty, the pipework and the rest of your central heating system aren't.

You do not require boiler and central heating cover if you rent your house as this is up to your landlord to take out the landlord boiler cover. You should talk to your landlord about the terms of their landlord boiler coverage policy before you move in in case it is necessary.

What are the different types of cover?

Two types of coverage are available: boiler breakdown cover or full central heating cover. Boiler coverage, as you would expect, covers the boiler and its controls. Central heating breakdown cover protects all that is connected to the boiler, including radiators, plumbing, and other equipment. There are many deals that include either one or both of these types of coverage. Compare to compare the best deals and choose the best cover for you.

What types of boilers are included?

Most boilers can be covered, including oil-powered, gas, combi and condensing boilers. You should check with us or the provider before you sign up for a policy if you are unsure whether we can offer insurance on your boiler or central heating. This is especially true if your boiler is older than a few decades but usually we can be sure that we can include most gas boilers.

Are old boilers covered?

It can be difficult to get cover for older boilers or heating systems and if you are worried just give us a quick call so we can ensure that we can help. This is due to the fact that they may not meet certain requirements, such as emission and energy efficiency standards and general performance standards. Although the premiums for older boilers may be higher than others, you might not be able to get any cheap boiler insurance or cover from some providers but at Boiler Central we aim to offer the same plans to everyone especially when it comes to central heating insurance.

Does boiler cover include parts?

Should your boiler require any parts to be replaced, these will all be covered within your cover and when you get it serviced up to the specified amount in the terms and conditions. Anything that is considered part of the boiler is included in your cover, so new replacements for these parts shouldn't be a problem, and you'll have your boiler up to scratch in no time.

Does boiler cover include the flue?

Flues are part of the boiler, so they are included in the cover when you get your boiler serviced. If there are any issues with your flue, you will be able to get it replaced with a new working one, with this being included in your boiler cover, so there are no extra charges to worry about.

Does cover include the central heating pump?

A central heating pump is an external part of the boiler and is considered a part of the boiler, meaning that it is included in the cover provided. This is the case for any other components that are part of the boiler, so they can be replaced if yours is broken or damaged.

Does central heating cover include radiators?

Radiators aren't considered part of the boiler, so are not included in the basic boiler cover servicing. However, with different plans, you can get central heating cover which would include the servicing of your radiators. Obviously, with there being more things to check on, the service will take longer but will make sure that everything included in the plan is working fine or will be replaced/repaired if necessary.

What is included in an annual boiler service?

An engineer will be sent out to service your boiler, meaning he will check to see that everything is running as it should. If there is something wrong with your boiler, this will come under your cover, meaning no additional costs that you have to pay.

However, there are different plans that we offer, which can include more than just your boiler cover. Should you one of the other options, your plan can also include your central heating system, boiler replacement, electrics, and your gas supply line.

Is it worth getting an annual boiler service?

It is definitely worth paying the a cost of a boiler service as it can help you resolve a number of issues, whilst also saving you money in the long run. Most manufacturers also stipulate in their terms and conditions that you must get your boiler serviced every year by a Gas Safe registered heating engineer to stop the boiler warranty from becoming invalid. The best thing about paying for a boiler service plan is that it can pick up any issues prior to them happening, or delay them for as long as possible whilst maintaining energy efficiency to help to keep your gas bills down. Boiler cover includes a free service and if a part of your boiler was broken, rather than paying excessive amounts to replace these parts, you'll pay a fixed amount each month that includes all parts of your boiler.

How often should a boiler be serviced?

Boilers should get annual service to make sure that they are running as they should and don't have any damaged components as well as keep the boiler warranty valid. Most manufacturers' terms and conditions include part of the By doing this, you will avoid a large number of issues your boiler can experience over time. Annual boiler service will help make sure you have access to hot water whenever you want it and help everything run smoothly whilst saving you money on your energy bills, especially with the rise in gas prices.

How long does a boiler service take?

Most boiler services can take up to an hour to fully complete, however, this can change depending on the type of boiler you have and how old it is. The engineer will have to check a few different parts of your boiler and produce a report so this is why 60 minutes is the usual time frame.

An hour is a usual time taken for service with a gas boiler, but this can change if you have a different kind of boiler. With combi boilers, most of the main parts are included within the boiler, so the engineer will usually take less time to service it. An oil boiler, however, not only has the boiler to check, but also the oil tank to make sure it is functional and not damaged. This will usually cause the engineer to take a bit more time than with other boilers, so it could take around 1 to 2 hours in total.

How long does it take to get a call back?

Although insurance companies don't usually provide this information, many offer emergency callouts in certain circumstances. These include if your health is at risk or if your building becomes uninhabitable. Although most emergency callouts reach you within 24 hour, this can vary between providers.

What if my boiler breaks?

If your boiler is in an unfeasible state, your provider might refuse to cover you. In this instance, you will need to purchase a new boiler, and then apply to be covered.

How soon can I make a claim?

Many boiler cover or insurance providers offer a no-claims period varying from 14 days to 6 months. This is to stop people from taking out the boiler cover after the boiler has broken down. It can vary from one provider to another, but it could be anywhere between a few days and a whole month. At Boiler Central you can't make a claim within the first 14 days of taking out your cover.

What happens if I change my energy supplier?

You don't need to worry about boiler cover if you switch energy suppliers. They are both independent. This may not apply if your energy supplier has boiler cover. You should check with them to confirm.

What about moving house?

If you decide to move house, then ensure that you let us know and we can make the necessary arrangements to ensure that you can continue your boiler cover at a different property.

Is boiler and central heating cover included with home insurance?

Many people seem to think that they can claim on their home insurance whenever their boiler is damaged or has a breakdown. However, this isn't the case which is why boiler cover is such a useful thing to have. Any repairs or replacements for your boiler will come under boiler cover rather than home insurance, so it is important to make sure that you have cover so that you can save yourself money and not worry about any excessive, additional costs that you might have to pay if your boiler does breakdown.

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