? How does the 15 year warranty work?
When we offer 15-year warranty on Viessmann boilers at selected times, this works as below:
- You get a 10-year warranty with Viessmann, the manufacturer. This includes call-outs, parts and labour.
- Boiler Central then extend this warranty by a huge 5 years which is exclusive to us. This warranty period is carried out by ourselves and also includes parts, labour and call outs.
As long as you get you boiler serviced annually you will qualify for the 10-year manufacturer's warranty. If you would like to take advantage of our free extended 5 years (totalling 15 years) then your boiler must be serviced by us every year. This is so that we can be sure that your boiler has been serviced to our high standard so we can be comfortable in offering this extended warranty period.
? How do i send my photographs to you?
When you have completed your order, you will be emailed with your order information and here the email address is provided for you to email photographs to.
We also have a dedicated Whatsapp number where you can text us your photographs - after all, it is 2020!
Soon you will also be able to send us your photographs through Facebook messenger too.
? Why are your Viessmann boilers so cheap?
That's simply down to the huge volume that we sell through this website. Plus, we have no salesperson commission to pay :)
? Is there a difference between private and landlord warranty lengths?
No, the boiler warranty is the same length no matter who purchases the boiler. We offer a market leading 15 year warranty on all new Viessmann boilers :)
? Is my price fixed?
The price that our website gives you for your property is a fixed price and you will not be charged extra on the day of installation. The cost includes the boiler, any pipework upgrades, a new boiler flue, thermostat setup and everything else. All done by a Gas Safe registered installer.
? Will my old boiler and/or tanks be removed from my property?
Yes absolutely. We always take away the old boiler and any tanks, hot water cylinders and also cold water tanks where possible. The only time we do have issues with this is if tanks are up in a loft - they are often larger than the access hatch so we would drain them down and have to leave them there. You can also opt to keep any of your existing boiler or tanks if you wish.
? I am a landlord, can i buy a boiler?
Yes you just need to ensure the installation address is the one that you put in at checkout and not your home address. If you would like to purchase more than 1 boiler, you need to re-do the buying process again. It only takes a few minutes anyway :)
? Can i really buy a boiler online?
Absolutely! We ask the same questions that a surveyor (salesperson!) would do about your home, and once you have ordered we ask for some pictures of your existing boiler and a few other pictures and that's all we need. Boilers seem complex, but as long as our guys carry extra kit, your boiler will be getting installed on your installation date with no additional costs to pay.
? Who are Boiler Central?
Boiler Central facilitate the sale of new boilers, boiler cover and home cover services and products. Known as the ‘Uber for Boilers’ we make buying a boiler a fully online process to put an end to inconspicuous companies visiting your home to sell you a boiler too big for your home. Our prices are fixed - the price you see at the end of your 10 questions is the price you pay. Nothing more, nothing less.
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? Contact us to ask a question