FAQs

When you have completed your order, you will be emailed with your order information and here the email address is provided for you to email photographs to.

We also have a dedicated Whatsapp number where you can text us your photographs - after all, it is 2021!

Soon you will also be able to send us your photographs through Facebook messenger too.

That's simply down to the huge volume that we sell through this website. Plus, we have no salesperson commission to pay :)

No, the boiler warranty is the same length no matter who purchases the boiler. We offer a market leading 12 year warranty on all new Viessmann boilers :)

Our prices that are “fixed” at the point of purchase will include the below parts and materials, Boiler Central may request for a further payment should your installation require more than the materials or parts below.
– Combination Boiler to Combination Boiler will include a maximum of 5m of 22mm Copper, 3m of 15mm Copper, Boiler, Flue, Thermostat (if applicable), System filter, Chemicals.
– A Conventional to conventional boiler will include a maximum of 5m of 22mm Copper, 3m of 15mm Copper, Boiler, Flue, Programmer (if applicable), System filter, Chemicals.
– A Conversion from a conventional boiler to a Combination boiler will include a maximum of 10m of 22mm Copper, 9m of 15mm Copper, Boiler, Flue, Programmer (if applicable), System filter, Chemicals.
– When a Vertical flue is requested the following will be added, Vertical flue, 2 flue extensions, 2 45 degree flue elbows and 1 90 degree flue elbow.

Yes absolutely. We always take away the old boiler and any tanks, hot water cylinders and also cold water tanks where possible. The only time we do have issues with this is if tanks are up in a loft - they are often larger than the access hatch so we would drain them down and have to leave them there. You can also opt to keep any of your existing boiler or tanks if you wish.

Yes you just need to ensure the installation address is the one that you put in at checkout and not your home address. If you would like to purchase more than 1 boiler, you need to re-do the buying process again. It only takes a few minutes anyway :)

Absolutely! We ask the same questions that a surveyor (salesperson!) would do about your home, and once you have ordered we ask for some pictures of your existing boiler and a few other pictures and that's all we need. Boilers seem complex, but as long as our guys carry extra kit, your boiler will be getting installed on your installation date with no additional costs to pay.

We would need a copy of the Power of Attorney, the Court of Protection document or a letter of authorisation from the customer.
Please email to hello@boilercentral.com

Please email hello@boilercentral.com and we will get in contact with you.

To cancel your plan please email hello@boilercentral.com

To update marketing preferences or removing yourself from mail please call 0330 043 0114.

You will be notified 30 days before the renewal date advising you on the renewal or any changes.
We will automatically renew your plan if you have not cancelled before your renewal date.

Please email hello@boilercentral.com or call 0330 043 0114 to update contact details.

No, our plans don't cover gas fires.

Yes certainly, we cover all types of property.

Boiler Breakdown Cover Basic and Boiler Breakdown Cover 250 policies, the claim limit is £250 per claim.
Boiler Breakdown Cover Essential and Boiler Breakdown Cover 500 policies, the claim limit is £500 per claim.
Boiler Breakdown Cover Premium and Boiler Breakdown Cover 1000 policies, the claim limit is £1000 per claim.

No, we only offer monthly direct debit at the moment.

If you wish to change your bank details for the direct debit please call us on: 0330 043 0114

Yes all of our plans are paid by direct debit, we do not offer card payment.

No, by signing our service agreement you are confirming that your boiler and central heating is in good working condition.

No, providing you have no pre-existing faults with your boiler and central heating system.

When you take out a new plan with Boiler Central you will within 14 days receive your policy schedule.

Yes of course! Our customer care team will ensure you are set up with the correct support and service for you.
We're available on 0330 043 0114
Monday to Friday 9am - 5pm

You cannot make a claim within 14 days of the sign-up date.

When doing finance, you can pay up to 50% at a deposit! In order to do this, please call 01924 925912 and speak to one of our Boiler Advisers.

Yes you can pay securely online with any debit or credit card, of which the balance is taken AFTER your boiler is installed.

We take a pre-authorisation of your card (similar to a hotel booking, where you pay when you get there) and then after your boiler is installed and fully working, we then take the payment from your card. So essentially, it's risk-free as you don't pay until your boiler is installed.

Our payment gateway is the highest level of encrypted security levels available.

Our payment provider is Stripe who's 100% secure API is expertly coded into our website.

No, we offer £0 deposit finance for everyone on our interest bearing finance plans. Choose from 3, 4, 5, or 10 years finance, or 0% interest-free spread over 1 or 2 years.

Yes you can contact the lender who your loan is with and pay your loan off early - they all accept early repayment.

We offer 0% interest-free over 1 and 2 years on selected boilers.

For all new boilers, whether that is a combi or system boiler, you can pay by and debit or credit card using our fully secure Stripe payment gateway.
You can also pay by finance if you wish to spread the cost of your new boiler over a period of up to 10 years.
All boiler cover plans are only payable by direct debit through our secure Go Cardless Ltd payment gateway, again which is 100% secure.

Most boilers can be covered, including oil-powered, gas, combi and condensing boilers. You should check with us or the provider before you sign up for a policy if you are unsure whether we can offer insurance on your boiler or central heating. This is especially true if your boiler is older than a few decades but usually we can be sure that we can include most gas boilers.

It can be difficult to get cover for older boilers or heating systems and if you are worried just give us a quick call so we can ensure that we can help. This is due to the fact that they may not meet certain requirements, such as emission and energy efficiency standards and general performance standards. Although the premiums for older boilers may be higher than others, you might not be able to get any cheap boiler insurance or cover from some providers but at Boiler Central we aim to offer the same plans to everyone especially when it comes to central heating insurance.

Should your boiler require any parts to be replaced, these will all be covered within your cover and when you get it serviced up to the specified amount in the terms and conditions. Anything that is considered part of the boiler is included in your cover, so new replacements for these parts shouldn't be a problem, and you'll have your boiler up to scratch in no time.

Flues are part of the boiler, so they are included in the cover when you get your boiler serviced. If there are any issues with your flue, you will be able to get it replaced with a new working one, with this being included in your boiler cover, so there are no extra charges to worry about.

A central heating pump is an external part of the boiler and is considered a part of the boiler, meaning that it is included in the cover provided. This is the case for any other components that are part of the boiler, so they can be replaced if yours is broken or damaged.

Radiators aren't considered part of the boiler, so are not included in the basic boiler cover servicing. However, with different plans, you can get central heating cover which would include the servicing of your radiators. Obviously, with there being more things to check on, the service will take longer but will make sure that everything included in the plan is working fine or will be replaced/repaired if necessary.

An engineer will be sent out to service your boiler, meaning he will check to see that everything is running as it should. If there is something wrong with your boiler, this will come under your cover, meaning no additional costs that you have to pay.

However, there are different plans that we offer, which can include more than just your boiler cover. Should you one of the other options, your plan can also include your central heating system, boiler replacement, electrics, and your gas supply line.

It is definitely worth paying the a cost of a boiler service as it can help you resolve a number of issues, whilst also saving you money in the long run. Most manufacturers also stipulate in their terms and conditions that you must get your boiler serviced every year by a Gas Safe registered heating engineer to stop the boiler warranty from becoming invalid. The best thing about paying for a boiler service plan is that it can pick up any issues prior to them happening, or delay them for as long as possible whilst maintaining energy efficiency to help to keep your gas bills down. Boiler cover includes a free service and if a part of your boiler was broken, rather than paying excessive amounts to replace these parts, you'll pay a fixed amount each month that includes all parts of your boiler.

Boilers should get annual service to make sure that they are running as they should and don't have any damaged components as well as keep the boiler warranty valid. Most manufacturers' terms and conditions include part of the By doing this, you will avoid a large number of issues your boiler can experience over time. Annual boiler service will help make sure you have access to hot water whenever you want it and help everything run smoothly whilst saving you money on your energy bills, especially with the rise in gas prices.

Most boiler services can take up to an hour to fully complete, however, this can change depending on the type of boiler you have and how old it is. The engineer will have to check a few different parts of your boiler and produce a report so this is why 60 minutes is the usual time frame.

An hour is a usual time taken for service with a gas boiler, but this can change if you have a different kind of boiler. With combi boilers, most of the main parts are included within the boiler, so the engineer will usually take less time to service it. An oil boiler, however, not only has the boiler to check, but also the oil tank to make sure it is functional and not damaged. This will usually cause the engineer to take a bit more time than with other boilers, so it could take around 1 to 2 hours in total.

Although insurance companies don't usually provide this information, many offer emergency callouts in certain circumstances. These include if your health is at risk or if your building becomes uninhabitable. Although most emergency callouts reach you within 24 hour, this can vary between providers.

If your boiler is in an unfeasible state, your provider might refuse to cover you. In this instance, you will need to purchase a new boiler, and then apply to be covered.

Many boiler cover or insurance providers offer a no-claims period varying from 14 days to 6 months. This is to stop people from taking out the boiler cover after the boiler has broken down. It can vary from one provider to another, but it could be anywhere between a few days and a whole month. At Boiler Central you can't make a claim within the first 14 days of taking out your cover.

You don't need to worry about boiler cover if you switch energy suppliers. They are both independent. This may not apply if your energy supplier has boiler cover. You should check with them to confirm.

If you decide to move house, then ensure that you let us know and we can make the necessary arrangements to ensure that you can continue your boiler cover at a different property.

Many people seem to think that they can claim on their home insurance whenever their boiler is damaged or has a breakdown. However, this isn't the case which is why boiler cover is such a useful thing to have. Any repairs or replacements for your boiler will come under boiler cover rather than home insurance, so it is important to make sure that you have cover so that you can save yourself money and not worry about any excessive, additional costs that you might have to pay if your boiler does breakdown.