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FAQs

General

? Coronavirus Information & Update November 2020

We are still installing boilers throughout lockdown areas safely. Read our coronavirus update here:

** Our COVID-19 policy – Updated November 2020**

We are committed to keeping you warm this winter. Even with the strictest lockdown measures in place, you can still have your boiler installed by Boiler Central. We are committed to keeping the installation 'contact-free' and have measures in place so that you and our installers can be the safest from coronavirus.

Guidelines for our installers who will be fitting your new boiler:

• Clean and disinfect vans inside and out.
• Clean all tools with a disinfectant spray
• Spray all areas and wipe down where you are working
• We have supplied gloves and overshoes to prevent cross-contamination
• Please ask all customers to leave you alone in any room you are working in and clean down anything you will be touching.
• Our installers are told not to accept drinks and food at the installation
• Clean down big change (mobile tablet) device before and after a visit

If you have any questions please contact us with your query.

? How does the 15 year warranty work?

When we offer a 15-year warranty on Viessmann boilers at selected times, this works as below:

- You get a 10-year warranty with Viessmann, the manufacturer. This includes call-outs, parts and labour - you can use ANY Gas Safe registered person or company, and this would be valid as per your terms with your manufacturer.

- Boiler Central then extend this warranty by a huge 5-years which is exclusive to us. This warranty period is carried out by ourselves and also includes parts, labour and call outs.

As long as you get you boiler serviced annually, you will qualify for the 10-year manufacturer's warranty as mentioned above. If you would like to take advantage of our free extended 5 years (totalling 15 years), then your boiler must be serviced by us every year. This is so that we can be sure that your boiler has been serviced to our high standard so we can be comfortable in offering this exclusive extended warranty period.

What's the catch? There isn't one.

We charge £60 to £80, including VAT, for an annual boiler service which includes a FREE Gas Safety Certificate as standard, and we can provide Landlord documents free of charge too. This is the typical price you would pay any Gas Safe engineer to service your boiler in the UK. We can not give 5 years extended warranty on any work that we can not guarantee the quality and experience of, that our Gas Safe installers have.

You can call us annually and we will come out and service your boiler on a one-off fee for £60 to £80 including VAT, or you can sign up to one of our boiler and home cover plans. 3 out of the 4 plans that we offer have an annual boiler service included in your monthly price, so you will never have to worry about paying anything more for your annual boiler service. Some of these plans cover things such as your radiators, lost keys, electrics, internal and external plumbing, home security systems, leaks and many other home emergencies. Take a look at our boiler cover plans click here

? How do i send my photographs to you?

When you have completed your order, you will be emailed with your order information and here the email address is provided for you to email photographs to.

We also have a dedicated Whatsapp number where you can text us your photographs - after all, it is 2020!

Soon you will also be able to send us your photographs through Facebook messenger too.

? Why are your Viessmann boilers so cheap?

That's simply down to the huge volume that we sell through this website. Plus, we have no salesperson commission to pay :)

? Is there a difference between private and landlord warranty lengths?

No, the boiler warranty is the same length no matter who purchases the boiler. We offer a market leading 15 year warranty on all new Viessmann boilers :)

? Is my price fixed?

The price that our website gives you for your property is a fixed price and you will not be charged extra on the day of installation. The cost includes the boiler, any pipework upgrades, a new boiler flue, thermostat setup and everything else. All done by a Gas Safe registered installer.

? Will my old boiler and/or tanks be removed from my property?

Yes absolutely. We always take away the old boiler and any tanks, hot water cylinders and also cold water tanks where possible. The only time we do have issues with this is if tanks are up in a loft - they are often larger than the access hatch so we would drain them down and have to leave them there. You can also opt to keep any of your existing boiler or tanks if you wish.

? I am a landlord, can i buy a boiler?

Yes you just need to ensure the installation address is the one that you put in at checkout and not your home address. If you would like to purchase more than 1 boiler, you need to re-do the buying process again. It only takes a few minutes anyway :)

? Can i really buy a boiler online?

Absolutely! We ask the same questions that a surveyor (salesperson!) would do about your home, and once you have ordered we ask for some pictures of your existing boiler and a few other pictures and that's all we need. Boilers seem complex, but as long as our guys carry extra kit, your boiler will be getting installed on your installation date with no additional costs to pay.

? Who are Boiler Central?

Boiler Central facilitate the sale of new boilers, boiler cover and home cover services and products. Known as the ‘Uber for Boilers’ we make buying a boiler a fully online process to put an end to inconspicuous companies visiting your home to sell you a boiler too big for your home. Our prices are fixed - the price you see at the end of your 10 questions is the price you pay. Nothing more, nothing less.

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About us

? Who installs my boiler?

We aim to use our employed Gas Safe engineers to carry out your boiler installation however in some of the busier periods we may use some of our vetted, trusted and equally as amazing sub contractors. All subbies have been vetted extensively by us to ensure only the highest quality workmanship and professionalism at all times.

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Ways to pay

? Can i pay with credit or debit card?

Yes you can pay securely online with any debit or credit card, of which the balance is taken AFTER your boiler is installed.

We take a pre-authorisation of your card (similar to a hotel booking, where you pay when you get there) and then after your boiler is installed and fully working, we then take the payment from your card. So essentially, it's risk-free as you don't pay until your boiler is installed.

Our payment gateway is the highest level of encrypted security levels available.

Our payment provider is Stripe who's 100% secure API is expertly coded into our website.

? Do i need to pay a deposit?

No, we offer £0 deposit finance for everyone on our interest bearing finance plans. Choose from 3, 4, 5, or 10 years finance, or 0% interest-free spread over 1 or 2 years.

? Can i pay my finance off early?

Yes you can contact the lender who your loan is with and pay your loan off early - they all accept early repayment.

? Do you offer interest free credit up to 2 years?

We offer 0% interest-free over 1 and 2 years on selected boilers.

? How can I pay?

For all new boilers, whether that is a combi or system boiler, you can pay by and debit or credit card using our fully secure Stripe payment gateway.
You can also pay by finance if you wish to spread the cost of your new boiler over a period of up to 10 years.
All boiler cover plans are only payable by direct debit through our secure Go Cardless Ltd payment gateway, again which is 100% secure.

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Poor Credit

? What if I have poor credit and require finance?

If you think you have poor credit then you can still apply for finance. If this fails and none of our lenders are able to offer you credit then Yorkshire Boilers Ltd will call you as they do have a facility to offer homeowners a poor credit option. This option is not finance, it is an agreement, and is not regulated by the FCA.

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Installation

? Is a chemical flush included in the fixed online prices?

Yes, we complete a cold water chemical flush for all new boiler installations.

Please note: We do not power flush. A power flush is a high-pressure flush of your radiators and is only required if your radiators have extremely poor performance and you can not, or do not wish to, purchase new ones. A power flush is not recommended in most cases as it can cause sediment and debris that was previously not causing any issues, to now start moving around the system.

? Are magnetic filters supplied with all boilers?

Yes - we include a magnetic filter, free with all boiler installations.

? When will my boiler be installed?

When you complete checkout, you will pick a date that you would like your boiler installing on. This can be a day that suits you. The installer will turn up between 7.30am and 10am on the day of your installation with all of the tools to fit your new heating system.

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On The Day

? How long does installation take?

Usually within 4-6 hours for a boiler swap, however if you're converting from a system boiler to regular to a combi then this can take up to 2 days. 2 days is also normal for a back boiler to combi boiler conversion.

? Will I need to do anything on the day?

We just need an electricity supply so that we can test the boiler once it’s installed and obviously someone to be there from 7.30am to open the door! Many of Yorkshire Boiler’s engineers like a good cup of tea, if available!

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Aftercare

? Does Boiler Central register my warranty?

Yes, we register your warranty on your behalf so you don't have to.

? Is there any call out charges for warranty claims?

No, if you have a call out for a warranty claim, the boiler manufacturers that we sell on Boiler Central do not charge call out fees for warranty claims.

? Will my boiler be registered?

Yes, Yorkshire Boilers register all boiler installations so that we are accountable for your install. We are fully insured and Gas Safe registered for your peace of mind.

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With us, you don't pay a penny until after your boiler is installed & fully working 🤗Get a Quote Now >
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