What do I do when my service is due
When you service is due you will be required to book this via either telephone or email, these can usually be found on your information booklet provided when taking out the policy. The phone number is 01924 929 200 alternatively email email@example.com
If you have one of our cover plans we will take the stress of having to contact us to book your service away from you. We will contact you to book your service so you don’t need to worry about it.
What do I need to do to make a claim
To make a claim you would be required to call through our to our claims team on 0333 014 5490
What is covered in my plan
To find out what is covered in your plan please see our policy GPID here.
What happens if my boiler cannot be serviced
If your boiler cannot be serviced we will still provide you with your gas certificate and refer you to the claims line. Should this not be something covered in your policy or the boiler is deemed to be beyond economical repair we will offer you a new boiler at a discounted value.
What happens if my service appointment is missed
If we have missed your appointment, you will need to rearrange this by calling 01924 929 200 or emailing firstname.lastname@example.org, Please note if your appointment has been missed due to not being able to enter the property a missed appointment fee of £30 will be applied if you require this rescheduling.
What happens if there is an issue with my service
If we have identified an issue on your service you will be provided to contact the claims line on 0333 014 5490, We will also give our advice on what we feel may be the best option to get your issue resolved in a timely matter.
Can I upgrade my plan