Hive Problems, Fixes & Hive Smart Thermostat Troubleshooting

James Elston
Written by James Elston
Updated on 17th May 2024
Posted on 16th May 2024
Topic: Boiler Advice
hive problems

Are you tired of dealing with pesky Hive thermostat issues and dreaming of a cosy, energy-efficient home?

You’re in the right place! We do offer the Hive active heating smart thermostat with our boilers here at Boiler Central, so our experts will walk you through troubleshooting common hive problems, maximising energy savings, and exploring alternatives like Google Nest.

Say goodbye to frustrating thermostat malfunctions and hello to a comfortable, cost-effective living space.

Hive Thermostat Problems Overview

  • Identify and resolve common issues with Hive thermostats, such as connectivity, battery life, and hardware concerns.
  • Maximise energy savings with personalised schedules & temperature settings while using the Hive Thermostat.
  • Seek professional assistance from either Hive support or a qualified technician if unable to resolve your issue.

See why we think this is one of the best smart thermostats in our review.

Identifying Common Hive Thermostat Issues

Hive thermostats, including the Hive thermostat mini, are popular smart devices designed to provide efficient energy usage, leading to cost savings on your heating bills.

However, it’s not uncommon to encounter some issues, such as connectivity, battery life, and hardware concerns. Fear not, as we’ll provide some helpful tips to get your thermostat back on track.

Begin by examining the wireless remote sensor for solid connectivity. If your Hive thermostat isn’t connecting to your smartphone or other devices, consider replacing the low batteries, restarting the thermostat, and initiating pairing mode by pressing the button for 10 seconds.

In case the thermostat fails to locate the receiver, try moving it closer, removing and reinserting the batteries, and switching off the Hive receiver at the boiler’s spur plug before switching it back on.

Comprehending the workings of the Hive smart hub is vital for effective troubleshooting. The hub connects to your broadband router, granting the Hive app access to the internet and allowing you to view and control the inside temperature display on your Hive thermostat.

Hive Installation Process and Fitting Guide

To ensure a smooth installation and connection process, follow these steps:

  1. Verify the compatibility of your Hive thermostat with your gas boiler.
  2. Confirm a reliable internet connection.
  3. Turn off the hub and thermostat.
  4. Turn off the boiler.
  5. Put the receiver in pairing mode.
  6. Follow the instructions on the thermostat screen to establish a connection between the thermostat, receiver, and hub for remote access.

By following these steps, you can ensure a successful installation and connection of your Hive smart hub and thermostat.

Troubleshooting HIve Connectivity Problems

Connectivity problems with Hive thermostats can be due to WiFi issues or communication between the hub and receiver. Troubleshooting steps include checking the internet connection, updating the app, and rebooting devices.

In the following subsections, we’ll delve deeper into WiFi connection difficulties and hub/receiver communication problems.

Hive Thermostat Not Connecting to WiFi issues

WiFi connection difficulties with Hive thermostats can arise from various factors, such as an outdated app version, insufficient internet connection, issues with the thermostat’s hub, interference from other electrical devices, and a depleted battery.

Indications of WiFi connection difficulties may include the app not connecting to the thermostat, wireless room thermostat not operating correctly, Hive thermostat not connecting intermittently or regularly, and loss of signal or connection problems.

How to fix Hive Wifi connection issues

For resolving WiFi connectivity issues, evaluate the Hive hub’s positioning in relation to the router. Avoid placing the hub in the following locations to prevent interference with the WiFi signal:

  • On the floor
  • Directly adjacent to the router
  • In a cupboard
  • In an area with a high concentration of electrical items

Restarting the Hive hub by unplugging the power supply, waiting for approximately 30 seconds, and reconnecting can also potentially resolve WiFi connection issues by allowing the hub to reboot and establish a new connection with the network.

Hub and Receiver Communication

When encountering hub and receiver communication issues, inspect the receiver status light on the receiver to determine if it’s attempting to connect to Hive devices within range. If the Hive thermostat loses connection with the Hive Receiver, follow the appropriate troubleshooting or re-pairing procedures for the specific device model to restore the intended functioning.

Turn off the boiler at the isolation switch. This will reset the boiler switch. Then turn it back on. Press and hold the central heating button on your receiver.

Wait for the status light to turn pink. Release the button. Then press it again and wait for a double amber light to flash. You can also verify the Hive hub connection by restarting it and following the steps outlined in Fact 2.2_3.

Battery Life and Power Concerns

Attending to battery life and power concerns in your Hive thermostat is imperative to sustain its peak performance. Here are some tips to help keep your device running efficiently:

  1. Replace the batteries in the thermostat regularly.
  2. Ensure a stable power supply.
  3. In some Hive thermostat models, the battery life remaining can be viewed in the top left corner of the display, with a decrease in the battery bar indicating a low battery status.

When the batteries in your Hive thermostat run low, they must be replaced. If your thermostat isn’t functioning as expected, try replacing the batteries to see if it resolves the issue.

Regularly checking and replacing the batteries can save you from unexpected malfunctions and ensure a more consistent heating experience.

Remember, it’s always a good idea to have a set of fresh AA batteries on hand for your Hive thermostat. When you notice a decrease in the battery bar or experience display and functionality issues, promptly swap out the old batteries for new ones to avoid disruptions in your smart heating system.

Display and Reading Discrepancies

Though discrepancies in the Hive thermostat’s display and reading can be irksome, they are generally simple to resolve. First, check the thermostat’s positioning. Ensure it’s placed away from heat sources and has proper airflow for accurate temperature readings.

Hive recommends placing the thermostat in a central position, around 1-1.5 meters off the ground, and away from radiators and direct sunlight to maintain the target temperature. Positioning the thermostat on an interior wall can also provide more accurate readings.

If adjusting the thermostat’s placement doesn’t resolve the discrepancies, consider rebooting the device. Display and reading discrepancies may stem from:

  • Battery depletion
  • Malfunctioning boiler or heating system
  • Heat loss in the house
  • Incorrect temperature setting on the thermostat

To reboot the Hive thermostat, follow the steps provided in Fact 4_4. If none of these steps resolve the issue, you may need to contact the Hive support team for further assistance.

Guaranteeing the correct placement of the thermostat and rebooting the device as needed can resolve any thermostat display and reading discrepancies, leading to a comfortable, energy-efficient home environment.

Customising Hive Thermostat Schedules

Utilising the Hive app to customise your hive active heating and hot water schedules through the hive app menu is a smart way to optimise your energy usage and save money on your energy bills.

To adjust the heating and hot water schedules on your Hive thermostat using the Hive app, follow these steps:

  1. Activate the thermostat.
  2. Press the Menu button.
  3. Select “Heat” and “Schedule.”
  4. Follow the on-screen instructions.

By using the Hive app, you can easily customise your heating and hot water schedules to fit your needs and maximise energy efficiency.

To set up a hot water schedule on the Hive app, follow these steps:

  1. Open the app on your device.
  2. Locate the ‘Hot Water’ option and tap on it.
  3. View the schedule for hot water.
  4. Customise a separate schedule for each day of the week, with up to six time slots per day.
  5. Modify the time slots according to your desired hot water schedule.
  6. Once you’ve saved the changes, the hot water schedule will be configured.

Customising your Hive thermostat schedules guarantees the efficient operation of your heating and hot water systems, offering a comfortable home environment while minimising energy waste and cutting down your energy bills.

How to Increase Energy Savings with Hive

Optimising energy savings with your Hive thermostat benefits not only your wallet but also the environment. The Hive Thermostat’s learning capability offers a range of advantages in terms of energy saving, such as:

  • Automatically adjusting the temperature based on user preferences and daily routines
  • Creating a personalised schedule
  • Optimising energy usage to reduce wastage

In addition to Hive’s learning features, adjusting the temperature settings on your Hive thermostat can lead to energy savings by allowing you to:

  • Set schedules and optimise heating or cooling based on your needs
  • Program the thermostat to lower the temperature when you’re away or asleep
  • Reduce energy consumption and save on heating or cooling costs

Furthermore, adding smart radiator valves to your Hive thermostat system can provide improved control over the heating in individual rooms, allowing you to only heat the rooms that are in use, avoiding energy wastage, and further reducing your energy consumption.

Leveraging Hive’s learning capabilities, tweaking temperature settings, and managing heating in individual rooms allows for maximised energy savings and a cost-effective, eco-friendly home.

Seeking Professional Assistance

Despite your best efforts, there may be times when troubleshooting steps fail to resolve Hive thermostat issues. In such cases, it’s advisable to seek professional assistance from Hive support or a qualified technician. Hive and Gas Safe registered heating engineers are qualified to provide assistance with Hive thermostat issues.

To contact Hive’s customer support regarding your thermostat issues, follow these steps:

  1. Initiate a webchat by clicking on the ‘contact us’ link on the Hive Customer Support page.
  2. The support team can provide expert advice and help you identify the cause of the problem.
  3. They will guide you through any necessary steps to resolve the issue.

Keep in mind, seeking professional consultation is preferable if you struggle to resolve your Hive thermostat issues independently. This can ensure that the problem is addressed correctly and safely while preventing any potential damage to your heating system or thermostat.

Alternatives to Hive: Google Nest and Others

Though Hive thermostats come packed with a range of handy features, alternatives like Google Nest might catch your eye with its user-friendly interface, flexible schedules, and easy installation.

Google Nest provides users with the Auto-Schedule and Savings Finder features, enabling them to customise their schedules and save energy, respectively.

Auto-Schedule creates a dynamic schedule tailored to the user’s preferences and home conditions, while Savings Finder suggests specific schedule adjustments for energy efficiency.

Apart from Google Nest, other smart thermostat alternatives are available, such as:

These systems are user-friendly and offer similar control and energy-saving features as the hive smart thermostat and Google Nest. Exploring these alternatives can help you find the smart thermostat that best suits your needs and preferences.

Ultimately, the choice between Hive, Google Nest, or other smart thermostats depends on your specific requirements, budget, and personal preferences. A smart thermostat can be a valuable addition to your home, helping you optimise energy usage, save on energy bills, and maintain a comfortable living environment.


In conclusion, troubleshooting common Hive thermostat issues can be a breeze with the right knowledge and guidance.

By addressing connectivity problems, battery life and power concerns, display and reading discrepancies, and customising heating and hot water schedules, you can optimise your Hive thermostat’s performance and maximise energy savings.

If necessary, seek professional assistance or consider alternatives like Google Nest for a user-friendly, energy-efficient smart heating solution. With the right approach, you can transform your home into a comfortable, eco-friendly haven.

Frequently Asked Questions

Are there any problems with the Hive today?

The Hive is currently functioning properly with no issues.

Why is my Hive not working properly?

Check your internet connection and the batteries, as these are the two most common reasons why your Hive thermostat may not be working properly. Make sure that the products are connected to the mains power socket and the socket is switched on or that you have replaced any drained batteries.

Can I speak to someone at Hive?

Yes, you can speak to someone at Hive by calling their customer service line on 0333 202 9614 or using webchat.

Why does my Hive keep losing connection?

It’s likely that your Hive is losing connection due to a faulty WiFi signal – the thermostat needs a stable connection to work properly. Try checking if your home WiFi is working to fix the issue.

What are some common Hive thermostat issues?

Common issues with Hive thermostats include connectivity, battery life and hardware problems.

Written by
James Elston
James Elston Director Of Boiler Central
Posted on: 16th May 2024
Topic: Boiler Advice

James Elston is our resident boiler replacement and heating expert here at Boiler Central. With over 20 years experience in the boiler installation industry, James ensures that he knows everything there is about our Gas Safe boiler installations, energy saving and home heating solutions. This can be from simply procuring the latest best combi boilers, to reviewing and ensuring that Boiler Central maintains the highest standards across our boiler installation company.

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